Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Copysmith Reviews

1. Faiyjul Kabir R

   | Digital Marketing Specialist at KX Gym | over 1 year ago
   Solid Tool

   There isn't much I can say about Copysmith that is bad. The service to help content makers and marketers is plainly marketed, and that is exactly what the produce does. I'd want to see some capabilities for filtering results, for transferring information produced by one template to another, and for adding new templates. I'm quite happy with this service overall. Their software is straightforward and simple to use, and the cost is reasonable for the capabilities they offer. I also appreciate how active they attempt to be in their consumer base. They pay attention to customer feedback and are cognizant of system faults.

   I have high hopes for Copysmith's next releases since I utilise a service from a firm that recognises improvements may be made while still providing excellent results.

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Copysmith mentions (4)

• Pioneering AI Content Creation: Must Know Tools Every Creator Needs

  Copysmith (now with their E-commerce producrt Describely), tailored for brands and businesses, is a powerhouse of AI content creation. With over 30 diverse templates, ranging from Facebook Ad copy to Event Press Releases. Yt’s a tool that understands the varied content needs of today’s digital landscape. - Source: dev.to / 10 months ago

• Thoughts about copywriting tools?

  I think it's an app? It's actually copysmith.ai. I didn't post the link because for some reason it gets auto removed. Source: almost 3 years ago

• Young Entrepreneur Looking for Advice

  Text Generation Companies using GPT-3 Https://copysmith.ai/ Https://rytr.me/ Https://www.conversion.ai/. Source: almost 3 years ago

• 🚀 Framework: Strapping yourself to the back of someone else's rocket

  Many tools with similar features are doing really well, including Conversion.ai and Copysmith.ai. Source: almost 3 years ago