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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Clerky. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
There is a YC Backed company [0] that does this for you. Could be worth a look [0] https://clerky.com I would recommend using soemthing from clerky and then getting your own lawyers involved to really nail this down further. - Source: Hacker News / 5 months ago
Yeah, just call it a proprietorship until you have a solid reason to incorporate. (i.e. Angel investment and / or liability protection.) Then when you do choose to incorporate, check out clerky.com. Source: over 1 year ago
US guy here (not a lawyer), definitely set up the company first and have written stuff in place for what each founder/dev gets. Team disagreements over a multi-sig or distribution can be a killer and are likely going to be your main issue. Also having a corporate entity (even an LLC) shields you from a lot of liability in the case of a bug or funds lost on behalf of users. You can use even an online service... Source: about 2 years ago
I'm currently looking at several lawfirms, such as Goodwin Procter. I'm also aware of a platform for startups legalwork, clerky.com, but I want to bring on my own attorney through it. Anyone have any resources or recommendations? Source: about 3 years ago
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