Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Brisk Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Brisk mentions (9)

• We built the fastest CI in the world. It failed

  I'm having a very similar issue getting https://brisktest.com/ out there. People complain about things like the speed of their build system, but convincing people that your CI system is faster just seems like an uphill battle. Maybe the era of launching new indie dev tools to developers is over and you just need a massive marketing budget to bombard devs with advertising and lots of sponsored content. - Source: Hacker News / 9 months ago

• New CI/CD tool focused on speed

  Hi everyone, I'm Sean I'm the creator of Brisk a new CI/CD tool. I'd love to share a little bit about it with the community and get any feedback you might have. Source: 12 months ago

• No one cares about Bun's speed. Your CI does though

  Paul, if you are interested in speeding up your tests for either Bun or Jest you might be interested in checking out my latest project. At Brisk we keep pre-built workers for your project in our infrastructure so there is no build time that eats in to your test time. This also means there isn't as much of a concurrency penalty that you get with traditional CI services (scaling up to 30 workers only to spend 30... - Source: Hacker News / over 1 year ago

• Launch HN: Moonrepo (YC W23) – Open-source build system

  We've had a lot of success with Brisk (https://brisktest.com/) doing this exact thing. It keeps our environment running so we don't have to rebuild on every run, kind of like a dev build. It's really fast. - Source: Hacker News / over 1 year ago

• Act: Run your GitHub Actions locally

  Super interesting you mention “local first CI”. Have a look at Brisk https://brisktest.com/ (I’m the author). It’s designed to work “locally” pre-commit, giving you super fast tests, but then when you push you can also use it in your CI/CD pipeline. We achieve the speed with massive concurrency and pre-built environments, it was built as a drop in replacement for your local test runner. - Source: Hacker News / over 1 year ago