Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

BetaList Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

BetaList mentions (4)

• Doing 23 micro launches instead of just 1 platform

  BetaList - Gain early access to the future of startups. - Source: dev.to / 8 months ago

• Ask HN: Platform to Find Early Adopters?

  Guys..... Just found what I had in mind. https://betalist.com/ It gives early adopters a heads up. My idea however was that you don't even need a landing page and all the site does is containing your add and an email submission form and then you'll take it from there, discord, zoom meetings or whatever works for the people that have signed up. Betalist criteria is a bit different. - Source: Hacker News / 10 months ago

• Platforms to Publish Your Micro-SaaS

  BetaList: BetaList is a platform where product creators and user communities showcase their products and exchange feedback. However, while ProductHunt offers free launches for products without any wait time, BetaList states that it can take up to two months to get listed. There is, however, a paid option to skip the waiting queue. Source: almost 2 years ago

• Ask HN: Where do you find potential customers to validate your idea / MVP?

  Betalist is good for this: https://betalist.com/ You should also spend the next 30 minutes putting together a very rough description and a mailing list link, and then post a comment with a link. Being on the front page of HN will get you hundreds to thousands of visitors, so don't waste the opportunity! - Source: Hacker News / about 3 years ago