Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Beamer Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Beamer mentions (4)

• I want an app that I can stream anything like desktop or videos thorough chromecast with google TV

  Paid, but JustStream does this. In the past, Beamer worked better for me streaming MKVs, but not sure if it can stream desktop. Both are available on Setapp. Source: over 1 year ago

• Is there a video player for Mac that can AirPlay mkv files (not screen mirroring)?

  Https://beamer-app.com/ I bought it a while ago and it‘s the greatest thing - wouldn‘t want to live without. Had problems when they were going silent when the M1 came out but latest update saved my life. Source: almost 2 years ago

• Ask HN: What is the best way to watch torrents on Apple TV?

  Beamer (https://beamer-app.com/) was my go to choice for this kind of setup. I built a small PC and just plugged it directly into the TV instead of trying to make the Apple TV work with a giant downloaded media library. - Source: Hacker News / over 2 years ago

• Remuxing file for AirPlay via QuickTime from MacBook?

  Not exactly what you asked for, but take a look at https://beamer-app.com/ to use in place QuickTime and AirPlay your files directly from there. It’s a simple app specifically for AirPlaying files directly from your Mac. Source: over 2 years ago