Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Ayoa Reviews

1. Tim Smith

   over 3 years ago
   A great visual way to work

   Ayoa is like a combination of Slack, Miro and Trello in a single app. I love to work visually and with the mind mapping, combined with very visual task management (especially the canvas view), it is a nice way to work for me and the team. I can't wait for the new whiteboard view that Ayoa is releasing soon.....

   🏁 Competitors: MindMeister, Miro, Mural, Trello

   👍 Pros:    Great way to build ideas with a team|Mind mapping allows us to grow the ideas|Ideas can then be turned into tasks and managed all within one app

   👎 Cons:    Can't wait until ayoa release their virtual whiteboard (november 2020)|No integration with slack
2. Sunggi

   over 3 years ago
   Enjoy work

   I'm using Ayoa at work. After using Ayoa, it became possible to share the work of team members in real time. As a result, unnecessary or repetitive communication has been reduced. And Ayoa includes most of the functions needed for collaboration, such as Project Management, Gantt chart, Calendar, Mindmap, Brainstorm and Video Meeting. You can do most of the work within Ayoa without the need for multiple applications. Above all, Ayoa is able to share parts with the entire, playing a guiding role in achieving the team's goals.

   👍 Pros:    No installation|Any time access|Many features|Visual
3. Daniel Perdigão

   | CEO at UpSideUp | over 3 years ago
   A real Swiss knife

   AYOA is the evolution of iMindMap and now it is so much more. I am amazed by what this app can do! We can still do mindmaps, and we can have task management and project management! We can collaborate with colleagues and with our team members! And it all is perfectly integrated! And I know what's coming: videoconference and whiteboard! Then AYOA will be not only super but unbeatable! I manage many aspects of my business on AYOA and I recommend you give it a try!

   👍 Pros:    Flexible|Integrated|Collaborative|Innovative|Visual|Fun

   👎 Cons:    Always evolving

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Ayoa mentions (0)