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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Aura Frame. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Aura is a great frame. You download the app and invite everyone to contribute to your frame (s). We have one and I’m gifting three to others. You can preload them to give as gifts. My daughter likes to put NSFW pictures on it which can be quite the conversation piece when we have company over. Https://auraframes.com/. Source: over 1 year ago
We bought all the grandparents Aura frames for Christmas when I was pregnant with my first and explained that’s how we’d be sharing photos. They’re not cheap, they’ve worked out well (except for how infrequently we remember to upload new photos, but that’s on us, haha). Source: over 1 year ago
Do you mean upload photos to the frame remotely? Aura Frames makes a few different ones. We got one of them for my parents for Christmas, and it’s been great. Me, my wife, my brothers, and their wives can upload photos to the frame even though we live in three different states. We generally use the smartphone app to add the photos, but their is also a web uploader you can use from a computer. Source: almost 3 years ago
Aura frames are expensive but an excellent experience. Multiple people can contribute to the frame via their phone app and the frame itself requires nothing from the viewer, my parents love these https://auraframes.com. Source: almost 3 years ago
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