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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Aqua's KeyTest might be a bit more popular than Freshdesk. We know about 15 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Agreed, I was expecting something a bit more like this: https://geekhack.org/index.php?action=dlattach;topic=102580.0;attach=247007;image. - Source: Hacker News / 3 months ago
I appreciate the Mondrian aesthetic. Has anyone noticed that the High Contrast theme for Google Chrome uses the same colors? GMK Mondrian is my most-used keycaps set for my custom keyboards: https://geekhack.org/index.php?topic=86616.0. - Source: Hacker News / 6 months ago
You could also make/get a converter that turns pretty much any USB keyboard into a QMK keyboard: https://geekhack.org/index.php?topic=69169.0 https://yaowei.dev/posts/usb-to-usb-converter/. - Source: Hacker News / 11 months ago
There are some elite PS/2-based keyboards for keyboard enthusiasts. Source: about 1 year ago
If you also want to see some of the hobby and what new stuff is coming out check out geekhack. Source: over 1 year ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Keyboard Checker - Simple browser tool to check if all your keys work properly
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
KeyboardTest - PassMark KeyboardTest allows users to quickly check that all the keys on their computer keyboard...
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
keyview - If you're not sure what the scan code is for the key(s) you are interested in remapping, fetch...