Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than AND CO. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
No. Fiverr workspace is for your off-fiverr clients, they purchased and.co (now rebranded as workspace) so they could get a piece of the freelance invoice pie. Dont mix the two, its wont go well. Once u have a client on fiverr they have to stay with u on fiverr forever or u break tos, not even an option to buy out contracts like on upwork (where clients pay thousands of $ to cover upworks commission losses). Be... Source: about 2 years ago
Am looking at QuickBooks Essentials so I have a turnkey solution to do it all, and a buddy of mine is using and.co but his daughter is his accountant, I don't have that in the local gene pool. Source: over 2 years ago
As a freelancer, it's our job to ask for payment. Communicate clearly with them and determine how often they want an invoice. I tend to send a monthly invoice for each of my clients with line items for each article written that month. Other writers send invoices weekly, bi-weekly, or upon completion. As a tip, try using something like and.co which is a platform that helps you send out invoices that link right to... Source: over 2 years ago
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