AgentX provides 24/7 customer chat support based on your support documentation. AgentX is ready to go in minutes and automatically tracks changes to your support documentation to ensure questions are answered with the most up to date information.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be a lot more popular than AgentX. While we know about 12 links to Freshdesk, we've tracked only 1 mention of AgentX. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
As I was building LLM projects, I found I was re-implementing a new vector database for each one. So I built RagTag (https://ragtag.weaveapi.com), a vectordb/RAG as a service to make the process faster. This provides a CRUD interface to push and retrieve documents, which are automatically chunked and converted to embeddings. AgentX (https://theagentx.com), an LLM chat support app is one of the projects I built... - Source: Hacker News / 4 months ago
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