Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

AdventureQuest Worlds Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

AdventureQuest Worlds mentions (8)

• Thank you random guy, sincerely from random guy

  Its on aq.com and account management. Source: 7 months ago

• AC Payment Issue - page kept buffering

  Has anyone paid for an AC package, received the pending charge to their bank account, but the aq.com purchase website never finished processing the transaction? The transaction on the aq.com page kept buffering on my screen. I waited 5 minutes (longer than it usually takes) before refreshing the page and naturally that caused it to say the transaction didn't complete. Source: over 1 year ago

• The Shadow Dragonslayer

  You have to buy a 3 month membership to get a bonus package voucher to buy the armor from the bonus package tab in aq.com's account manager. Source: over 1 year ago

• I think I broke the game(for me at least).

  I was just trying to get funny names for my new hero I wanted to create, then AE proceed to take down and disabled my account. I legit made it for fun via aq.com like usual, so I don't know why they flagged it as cheating lmao. Source: almost 2 years ago

• Do i have any rares?

  If you tap on each item on your char page, it links to the item's wiki page that lists rarity! That would be quicker than waiting for replies probs. You do have some rare items but I don't see anything immediately super duper rare like old heromart items. Go to aq.com and check the account management page for your Buy Back shop. Any AC item you've ever sold will be listed there available for repurchase, and you... Source: about 2 years ago