Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

about.me Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

about.me mentions (14)

• The Gioi Tho Xe - Hà Nội | about.me

  The Gioi Tho Xe - Hà Nội | about.me - I am a web developer, actor, and filmmaker in Hà Nội. Read my blog. - 3ijm5fumml - https://about.me/thegioithoxe. Source: about 1 year ago

• Online resume website?

  I am looking to make a resume of mine online with some good URL. I came across some simple websites which allows you but none of them seem really good one. Twowayresume is one of them, about.me is also same. Do you guys know any website which allows to make a resume but a bit modern way. I am not looking for a portfolio type of thing like behance, I just need a good looking resume to apply online. Source: about 1 year ago

• I am a fresher, 2022 graduate. I literally get ghosted by every company i apply, Please review what's wrong with my resume?

  Consider getting a personalized bio page (like on about.me) or get a personal domain. I'm building https://pretzelbox.cc for people who want to quickly get a vanity domain and have their own profile page. If you want this, I could set you up with a domain and hosting for a year which should be more than enough to land your first interview. Source: over 1 year ago

• So, yo wan to build a personal aggregator with Jekyll?

  With the last upgrade of my computer (Hello jammy!) the tool I was using to maintain my personal aggregator started to fail. I was happily using an unmaintained tool that provided a way to have a personal home page collecting my activity on the net and joining it together. The concept of personal aggregator comes from the news aggregator or Feed reader. It is also related with the Planet concept, in the sense... - Source: dev.to / over 1 year ago

• Venting about my experience in GIT at Polytech. I'm graduating next month.

  I do believe social media presence is important, but some classes required me to make like 5 social media accounts. None of my colleagues or people I have met working rely on using Linkedin AND behance AND twitter AND instagram AND having an about.me to get jobs. Anyway, my point here being that classes teach "real-world" concepts as being standard practice that I do not believe to be true. It goes back to a lot... Source: over 1 year ago