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Fluency VS Hotjar

Compare Fluency VS Hotjar and see what are their differences

LiveSession
LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics. featured
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Fluency logo Fluency

Speak your business, Fluently. Automate SOP, internal guides, and compliance documentation. Centralise your processes, and gain valuable insights into the processes that make up your business.

Hotjar logo Hotjar

The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!
  • Fluency Home Screenshot
    Home Screenshot //
    2024-03-16
  • Fluency Onboarding Screenshot
    Onboarding Screenshot //
    2024-03-16

Fluency is the process excellence platform that makes automation accessible to everyone in a business - starting with documentation.

Simply open up the Fluency app, hit record and perform the process how you normally would.

This can be any computer based process. Whether it's reconciling a payment in Zero, adding a user in Hubspot, or more complex processes specific to your business - Fluency will intelligently generate step by step documentation in seconds.

No more tediously pasting screenshots and manually writing descriptions - Fluency understands the context of your process, and with the power of Fluency's AI model, your documentation will require minimal editing.

If you need to make edits, easily do so with Fluency's in-built editing features, and go ahead and save your document in Fluency's secure process vault, powered by AWS. Or, export your document to wherever it needs to be.

Get started today with a 7 day free trial, or contact our team to discuss our Enterprise plans.

  • Hotjar Landing page
    Landing page //
    2023-07-23

Hotjar's product experience insights make it easy to understand what users are really doing on your site.

  • Visualize behavior on your site with Heatmaps

  • Eliminate guesswork with user Recordings

  • Understand the reasons behind behavior with Surveys and Incoming Feedback

Fluency

Website
getfluency.com.au
Pricing URL
Official Fluency Pricing
$ Details
paid Free Trial AU$39.0 / Monthly (Per Seat)
Release Date
2024 March
Edit details

Hotjar

Website
hotjar.com
Pricing URL
Official Hotjar Pricing
$ Details
freemium €39.0 / Monthly (Starting at: 3,000 Recordings per month with unlimited Heatmaps)
Release Date
2014 June
Edit details

Fluency features and specs

  • Automated Process Documentation: Yes
  • Centralised Process Repository: Yes
  • SOPs, Automated: Yes

Hotjar features and specs

  • Heatmaps: Visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave.
  • Recordings: Live playbacks of users on your site.
  • Surveys: Bring the voice-of-customer to your decision making.
  • Incoming Feedback: A real-time suggestion box on your site, that lets users express frustration or delight about individual parts of your site.

Fluency videos

+ Add

Fluency - Automated Process Documentation Explainer

More videos:

  • Review - First 3 Months: Fluency is NOT the Goal
  • Review - The Fluency Secret Is Understanding Like A Native - EnglishAnyone.com
  • Review - Fluency School Review with Aide

Hotjar videos

+ Add

What is Hotjar?

More videos:

  • Review - Invision prize Hotjar's straightforward, shareable insights
  • Tutorial - Why you should be using Hotjar Analytics
  • Tutorial - Google Analytics vs. Hotjar - Which one should you use?

Category Popularity

0-100% (relative to Fluency and Hotjar)

Fluency

Hotjar

Productivity
100 100%
Productivity
0% 0
Web Analytics
0 0%
Web Analytics
100% 100
Document Management
100 100%
Document Management
0% 0
Heatmaps
0 0%
Heatmaps
100% 100

User comments

Share your experience with using Fluency and Hotjar. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fluency and Hotjar

Fluency Reviews

  1. Early customer

    I was part of Fluency’s beta program as an early user on a free trial. Now that Fluency have launched, I’m definitely going to stay using the software as it’s a massive timesaver. Definitely recommend as a tool for onboarding and training

    👍 Pros:    Easy to use
    👎 Cons:    Only for windows

Hotjar Reviews

  1. Must have tool

    Hotjar has been our go-to for optimizing UI, reducing bounce rates, and refining CTAs. Its powerful insights have been instrumental in enhancing user experience. A staple tool for data-driven decisions!

  2. Feeling disappointed

    I don't like the service. It is very slow and very expensive. Not recommended it to others.

    🏁 Competitors: WatchThemLive
  3. Don't work the heatmap and I did not like others.

    Don't work the heatmap and I did not like others.

    🏁 Competitors: WatchThemLive
10 Best Hotjar Alternatives & Competitors in 2023
Hotjar provides its users with 4 packages, and its ‘Basic’ one is free. In the following picture, you can take a look at all Hotjar plans, including ‘Plus,’ ‘Business,’ and ‘Scale’ services. The pricing on Hotjar starts from $32 a month.
Source: www.socialpros.co
The Top 10 Website Session Recording Tools for 2022
Hotjar is a simple, virtual, and visually appealing solution to find, track, gather, and convey consumer needs. Using the HotJar programme, you can understand your users and identify their key issues. By examining your user behaviour, the application enables you to ask the appropriate inquiry at the appropriate time.
Source: siterecording.com
Hotjar vs FullStory
Hotjar combines analytics data with user feedback collection to give you a more holistic understanding of your website visitors and customers. Hotjar and FullStory both offer tools like heatmaps and recordings to visually understand user behavior, but Hotjar also gives you survey tools and feedback widgets so you can quite literally ask your users for the why behind their...
Source: www.hotjar.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Hotjar is a user testing and behaviour analytics software that combines multiple UX tools in one. This focus however means that it lacks a solid CX solution. Feedback analysis and reporting are not available (aside from exporting data to XLS or CSV. With this software however, users can create heatmaps, user recordings (e.g. tracking sessions) and customisable surveys and...
Source: mopinion.com
Free SEO Tools To Improve Your Rankings
HotJar (Basic Plan) - An analytics tool that offers heatmaps, and visitors session replays to analyze their behavior. Basic plan is limited to 2,000 pageviews a day.
Source: www.megaleechers.com

Social recommendations and mentions

Based on our record, Hotjar seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fluency mentions (0)

We have not tracked any mentions of Fluency yet. Tracking of Fluency recommendations started around Mar 2024.

Hotjar mentions (12)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Hotjar — Website Analytics and Reports . Free Plan allows 2000 pageviews/day. One hundred snapshots/day (max capacity: 300). Three snapshot heatmaps can be stored for 365 days. Unlimited Team Members. - Source: dev.to / 4 months ago
  • What do I do after ProductHunt?
    So you can use heatmapping software such as Crazy Egg and Hotjar to see how your end users use your website. Source: 8 months ago
  • Lots of Traffic but no sales
    If you have installed a heat map like hotjar.com then I will tell you that I used that for a month and found 5 or so dead ends where users were not getting to the cart or clicking on things that where not informative enough to lead to the next action. Source: about 1 year ago
  • Anyone willing to provide feedback on my newly created website?
    Install hotjar.com - it's free. It's a heatmap that tracks how people navigate around your site. Why this matters? You can see where people drop off on your site (specifically, what content they see/don't see). Then, you can make informed decisions on what content is landing and what needs to change. Source: over 1 year ago
  • How to get a targeted user feedback in a less intrusive way?
    Sign up for hotjar.com They record your user's screen as they use the website. It's really useful and gives you qualitative feedback. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Fluency and Hotjar, you can also consider the following products

ScribeHow - Create step-by-step user guides, with a simple click

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Pages by Scribe - Scribe automatically creates step-by-step process guides.

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

Tango.us - Tango instantly turns what you know into step-by-step guidance—no videos, meetings, or screen shares required.

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.

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