Fleetio VS Freshdesk
Compare Fleetio VS Freshdesk and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Fleetio
Onfleet
Samsara
KeepTruckin
GPS Insight
Azuga Fleet Management
Verizon Connect Networkfleet
GPSWOX
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
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Fleetio's suite of cloud- and mobile-based fleet management solutions enables fleets of all sizes to automate fleet operations and manage asset lifecycles. Users can instantly access and update data regarding planned and unplanned maintenance, fuel, drivers, inspections, parts and much more. Fleetio improves communication and streamlines issue resolution with its mobile apps, email notifications and reminders. Fleetio also integrates with telematics solutions for automated odometer updates, DTC handling and fuel location reporting and pairs with fuel cards to automatically log transaction data at fuel up. Fully optimize your fleet by giving fleet managers, drivers, technicians, parts managers and other personnel access to the tools and information they need anytime, anywhere.
Fleetio FreshdeskNo features have been listed yet.
Fleetio's answer
Fleetio's answer
Fleetio launched in January 2012, and today thousands of people use Fleetio to manage hundreds of thousands of vehicles, equipment, parts, drivers and more. Over the years we've worked with fleets of 10 vehicles to many thousands, and our mission is still the same. We help organizations track, analyze and improve their fleet operations.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Onfleet - Onfleet's delivery management software simplifies your local deliveries from start to finish, allowing you to focus more on what really matters.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Samsara - Samsara is a service provider that helps businesses in increasing their safety, efficiency, and sustainability in their operation, which power the economy.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
KeepTruckin - KeepTruckin is a trusted fleet management software program designed for the trucking industry.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.