Software Alternatives, Accelerators & Startups

Zendesk VS OneSignal

Compare Zendesk VS OneSignal and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

OneSignal logo OneSignal

Customer engagement platform used by over 1 million developers and marketers; the fastest and most reliable way to send mobile and web push notifications, in-app messages, emails, and SMS.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • OneSignal Landing page
    Landing page //
    2020-11-22

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

OneSignal videos

OneSignal Product Demo

More videos:

  • Review - Send Push Notifications Through Wordpress Using OneSignal
  • Demo - OneSignal: Product Demo/Overview

Category Popularity

0-100% (relative to Zendesk and OneSignal)
Customer Support
100 100%
0% 0
Mobile Push Messaging
0 0%
100% 100
Help Desk
100 100%
0% 0
Web Push Notifications
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and OneSignal

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

OneSignal Reviews

Best WordPress Push Notification Plugins For Publishers
Looking for OneSignal alternatives?Check out this in-depth OneSignal comparison guide to make the right choice.
Source: www.izooto.com
35 Best Free Push Notification Services and Tools (+ Open Source Push Notification Services to Consider)
OneSignal is a prominent notification aggregator. Users will be able to send push notifications across different platforms, as well as SMS and emails, making it a well-rounded tool for all messaging. OneSignal offers many capabilities including A/B testing, API service, analytics, segmentation, and personalization. On the free tier, developers can send 1 push message, email,...

Social recommendations and mentions

Based on our record, OneSignal should be more popular than Zendesk. It has been mentiond 25 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

OneSignal mentions (25)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Onesignal.com — Unlimited free push notifications. - Source: dev.to / 4 months ago
  • Pivoting a million dollar DevTool startup
    Ensure continuity for your customers - For feature flagging, they shared that DevCycle would be a direct (better) replacement. For Taplytics other features, they communicated clearly and shared alternatives (such as OneSignal) while also continuing to maintain the Taplytics platform for those customers who are still in-progress of migrating over. With this approach, Jonathan shared that they were able to bring... - Source: dev.to / 4 months ago
  • My First PWA in NextJS
    This was my first time trying to take a current site and implement it as a PWA. The reason why I was wanting a PWA was because I want users (mainly myself) to be able to subscribe to the site and get daily notifications to check the quote of the day. I went with OneSignal to manage the notifications. I know I could have done it easier by adding my own service workers, but I since this was my first time, I wanted... - Source: dev.to / 4 months ago
  • Custom vs. off-the-shelf React web notification systems: Which is better?
    OneSignal is another popular choice for React developers. It offers a wide range of features, including A/B testing and localization of messages. OneSignal is known for its ease of use and can handle many messages without sweat. - Source: dev.to / 8 months ago
  • Must Needed Online Tools for App Reskin
    Push Notification https://onesignal.com/. Source: 11 months ago
View more

What are some alternatives?

When comparing Zendesk and OneSignal, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Firebase - Firebase is a cloud service designed to power real-time, collaborative applications for mobile and web.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

iZooto - Engage your mobile and desktop web users with intelligent web push notifications.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Truepush - Unleash limitless possibilities with Truepush and save up to $600 monthly. Free up to 10K Subscribers on all features.