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Field Force Tracker VS EBR Queue Management System

Compare Field Force Tracker VS EBR Queue Management System and see what are their differences

Field Force Tracker

Field Force Tracker - Ranked #1 most Affordable Field service management software designed for enterprise organizations service solutions Dispatch Board and Simplify scheduling, billing, estimating & more

Rating
0 reviews
Pricing
Paid Free trial $29.99 / Monthly (Depends Number of Users and Features Selecteds.)
Alternatives Is it good?
EBR Queue Management System

Discover the top queue management software in UAE. Our cloud-based, customizable solutions streamline customer flow & enhance service quality

Rating
0 reviews
Alternatives Is it good?
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Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Field Service Management popularity
100% vs 0%
alternatives listed
74 vs 1

Base details

Website, pricing, platforms and company facts side by side.

Field Force Tracker
EBR Queue Management System
Website fieldforcetracker.com ebrsoftware.com
Pricing
Paid Free trial $29.99 / Monthly (Depends Number of Users and Features Selecteds.) Official pricing
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Platforms
Android iOS Browser
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Company 2006 Startup from the United Arab Emirates · 50 - 99 employees · 2025
Listed in
Field Service Management Work Order Management HVAC Software Field Management Software Employee Scheduling Inventory Management Invoicing +4
Customer Experience Management Customer Journey Visitor Management Queue Management +1

About Field Force Tracker and EBR Queue Management System

In their own words, as submitted to SaaSHub.

Field Force Tracker
EBR Queue Management System

Field Force Tracker is a very feature rich, comprehensive, enterprise-grade yet easy to use Field Service Software with the most powerful mobile applications in the industry. With it, you can quickly schedule jobs, dispatch right employees, collect accurate information, manage inventory, and...

Read more about Field Force Tracker

EBR Software provides an advanced queue management system in Dubai designed to streamline customer flow, reduce waiting times, and improve service efficiency. Our digital queuing solutions are ideal for healthcare, banking, retail, telecom, and government sectors — helping businesses deliver...

Read more about EBR Queue Management System

Features and specs

What each product offers, as listed by its team.

Field Force Tracker 34 features
EBR Queue Management System 5 features
  • Work Orders
    Extensive ability to Manage Work orders
  • Dispatch Board
    Easy to use dispatch boards
  • Employee Management
    Powerful employee management
  • Client Management
    Flexible and easy client management
  • Parts Management
    very powerful and extensive inventory management
  • Invoices
    Customizable Invoices
  • Quotes Management
    Custom Quotes integrated with Sales Management tools
  • Analytics and Reporting
    Very Powerful reporting capabilities
  • Clean UI
    Easy to navigate and use
  • Easy to Set-up and use
    Very easy to use
  • Attendance Recording/Monitoring
    Powerful Attendance management capabilities
  • Timesheets
    Job timesheets for time tracking
  • Contract Lifecycle Management
    Manage Service contracts
  • Location Tracking
    Powerful Capabilities for Location Tracking
  • Mobile Apps
    Apps for iphone and android
  • Inventory Managment
    Industry leading Inventory management
  • Invoice management
    Integrated payment and customization
  • SMS integration
    Integrated sms and push messaging
  • Digital checklists
    Checklists for jobs
  • Digital Signature
    Customer signature management
  • Automated workflow
    Custom work flows
  • Custom forms
    Ability to support custom forms
  • Calendar
    Powerful Calendar management
  • Dashboards & visualizations
    Jobs dashboard for easy navigation
  • Help Documentation
    Full Help Docs
  • iOS App
    Industry leading Mobile app for iphone
  • Android App
    Industry leading mobile app for android
  • Knowledge Management
    Keep track of history and hobs
  • Messaging
    Employee and client messaging
  • Quotation tool
    Powerful Quotation tools for all kinds of quotes
  • Reports
    Large number of reports
  • Scheduling
    Easy manual or automatic scheduling
  • Sales management
    Sales management tools
  • Free Trial
    Free trial available
  • Reduces Customer Wait Times
    The system is designed to streamline customer flow by organizing queues digitally, which helps minimize actual and perceived waiting times, improving overall customer satisfaction.
  • Localized for Dubai/UAE Market
    Being based in Dubai and tailored for the regional market, EBR's system likely accounts for local business needs, multilingual support (Arabic/English), and compliance with regional standards.
  • Improves Operational Efficiency
    By automating queue management, staff can serve customers more systematically, reducing manual errors and allowing better allocation of resources during peak hours.
  • Customer Experience Enhancement
    Features like digital signage, mobile notifications, and virtual queuing can create a more modern, professional experience for customers visiting banks, hospitals, government offices, or retail locations.
  • Data and Analytics Capabilities
    Queue management systems typically provide reporting and analytics on wait times, service times, and customer flow, helping businesses make data-driven decisions to optimize service delivery.

Possible disadvantages

  • Limited Publicly Available Information
    Detailed technical specifications, pricing, and independent customer reviews for EBR's queue management system are not widely available, making it harder to fully evaluate the product before purchase.
  • Potential Implementation Costs
    Like most enterprise queue management solutions, initial setup, hardware (kiosks, displays, printers), and integration with existing systems may require significant upfront investment.
  • Dependency on Vendor Support
    Businesses adopting this system may become reliant on EBR for ongoing maintenance, updates, and troubleshooting, which could be a concern if support responsiveness varies.
  • Learning Curve for Staff
    Employees will need training to effectively use the new system, which could temporarily disrupt operations during the transition period.
  • Regional Market Focus May Limit Scalability
    Since the system appears tailored primarily for the Dubai/UAE market, businesses operating internationally may find it less suitable for multi-region deployment without additional customization.

Analysis

An editorial look at what each product does well and who it suits.

Field Force Tracker
EBR Queue Management System

Overall verdict

  • Overall, Field Force Tracker is a solid choice for businesses looking to optimize their field service management. It offers a robust set of tools that can effectively address the needs of companies looking to enhance service delivery. However, as with any software solution, its suitability can depend on specific business requirements and operational contexts.

Why this product is good

  • Field Force Tracker is considered good by many users due to its comprehensive features for managing field service operations. It provides functionalities such as scheduling, dispatching, real-time tracking, inventory management, and invoicing. The platform is designed to enhance productivity, streamline operations, and improve customer satisfaction by allowing field service teams to operate more efficiently.

Recommended for

    Field Force Tracker is recommended for small to medium-sized businesses in industries such as HVAC, plumbing, electrical, and other field service sectors. Companies that need to manage a mobile workforce, improve coordination between their office and field teams, and streamline their service delivery processes may find this solution particularly beneficial.

Overall verdict

  • EBR Queue Management System appears to be a functional queue and customer flow management solution suited for businesses needing to organize walk-in traffic, though independent reviews and detailed public information are limited, so due diligence is recommended before purchase.

Why this product is good

  • Designed to reduce customer wait times and improve service flow
  • Offers digital queue ticketing to replace manual line management
  • May include appointment scheduling and analytics features for staff performance
  • Can integrate with signage/displays for real-time queue updates
  • Potentially customizable for different industries like healthcare, banking, or retail

Recommended for

  • Small to medium businesses handling walk-in customers
  • Clinics, banks, or government offices needing organized service lines
  • Retail locations wanting to reduce perceived wait times
  • Businesses looking for a cost-effective alternative to enterprise queue systems
  • Organizations needing basic customer flow analytics

Videos

Walkthroughs and reviews on video.

Field Force Tracker 3 videos + Add
EBR Queue Management System 0 videos + Add

Field Force Tracker - Field Service Software

More videos

  • - Field Force Tracker Introductory Video
  • - Field Force Tracker Introduction

No EBR Queue Management System videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Field Force Tracker
EBR Queue Management System
100% 100%
Field Service Management
0% 0%
0% 0%
Customer Experience Management
100% 100%
100% 100%
Work Management
0% 0%
0% 0%
Customer Journey
100% 100%

Questions & Answers

As answered by people managing Field Force Tracker and EBR Queue Management System.

What's the story behind your product?

Field Force Tracker's answer

Field Force Tracker evolved from our Rapid Tracker field employee tracking applications designed in very early phase of mobile applications development around 2006. Since then we have done multiple iteration of software, data structure, featureset and user interface has gone multiple changes. Today, it is a very solid, reliable and very feature rich software offering very wide set of features to customers in all industries.

What makes your product unique?

Field Force Tracker's answer

Field Force Tracker provides comprehensive features for managing your service and sales teams. It includes dispatch management, service scheduling, Advanced Inventory Management, Assets management, contracts management, preventive maintenance scheduling, invoices and quotes, and much more. Supported by powerful and modern mobile apps, it is one of the best field service software and very reasonably priced. Our rich set of features and ability to support customers, worldwide makes an ideal solution for multiple service industries.

How would you describe the primary audience of your product?

Field Force Tracker's answer

Field Force Tracker focuses primarily on small to midsize companies (2-2500) employees though software is used many large companies as well. Typical users are HVAC, Elevator Repairs, Electrical Contractors, Plumbing companies, Generator Repairs, Photocopier and many IT, Cable and Telephony companies. Being a more comprehensive software, it has lot many features compared to competitive FSM software.

Why should a person choose your product over its competitors?

Field Force Tracker's answer

Field Force Tracker provides advanced features for job management, inventory management, custom inspection forms and sales management all rolled in a powerful, easy to use software. There are many industry specific custom modules for multiple industries such as copier, generators, electrical contractors and elevator businesses. The unique set of features with easy to customize as per your needs makes it the best system for any service company.

Which are the primary technologies used for building your product?

Field Force Tracker's answer

The software uses a number of cloud based technologies - primarily from Amazon AWS - EC2. RDS, SQS, SNS, ECS, AWS Load Balancer,Cloud Watch,numerous APIs and many more computing technologies. We also interface with other technologies and software has Quickbooks, Mailchimp, SMS and Telephony gateways, etc.

Who are some of the biggest customers of your product?

Field Force Tracker's answer

We compete a number of FSM companies and it varies based on segments. Field Force Tracker is deployed in a number of industries such as HVAC/Plumbing, Elevator Businesses, Electrical Contractor, Copier Management, Telecom Businesses, IT Service companies etc. in many countries and time zones. The competitors vary in each sector - for instance in Copier business, we primarily compete with E-Automate, Miracle S/W etc. In other sectors, we compete with all major FSM software.

User comments

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Alternatives to Field Force Tracker and EBR Queue Management System

When comparing Field Force Tracker and EBR Queue Management System, you can also consider the following products.

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