Software Alternatives, Accelerators & Startups

Fiddler VS Userback

Compare Fiddler VS Userback and see what are their differences

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Fiddler logo Fiddler

Fiddler is a debugging program for websites.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Fiddler Landing page
    Landing page //
    2023-09-19
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Fiddler

Pricing URL
-
$ Details
-
Platforms
-

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Fiddler features and specs

  • Comprehensive Debugging
    Fiddler allows for detailed HTTP/HTTPS traffic inspection and debugging, making it invaluable for diagnosing and troubleshooting web applications.
  • Cross-Platform Compatibility
    Works on Windows, macOS, and Linux, providing flexibility to developers working in different environments.
  • Custom Scripting
    Supports custom scripts using FiddlerScript, enabling advanced functionalities and automation of repetitive tasks.
  • User-Friendly Interface
    Provides an intuitive and easy-to-use interface that helps users navigate and utilize its features effectively.
  • Web Debugging Proxy
    Acts as a proxy server that captures traffic between your computer and the internet, which is essential for debugging web applications.

Possible disadvantages of Fiddler

  • Learning Curve
    May require a period of learning and adaptation for users new to the tool or those who are not familiar with HTTP/HTTPS concepts.
  • Resource Intensive
    Can be resource-heavy, especially when capturing and storing large amounts of traffic data, which may slow down your computer.
  • Limited Mobile Support
    Although it can work with mobile devices, setup can be cumbersome and less straightforward compared to desktop debugging.
  • Documentation and Community
    While there is good documentation available, it may not cover all niche use cases, and community support can be hit or miss.
  • SSL Decryption
    Decrypting HTTPS traffic requires additional setup and can introduce security risks if not handled properly.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Fiddler

Overall verdict

  • Fiddler is considered a good tool, particularly for developers and QA engineers who require a comprehensive and reliable solution for HTTP and HTTPS debugging. Its user-friendly interface and extensive documentation make it accessible, even for those who may not have extensive experience with web development tools.

Why this product is good

  • Fiddler by Telerik is a well-regarded web debugging tool that allows users to monitor, manipulate, and reuse HTTP requests. It's especially popular among developers and testers for its ease of use, robust feature set, and detailed analysis capabilities. It supports various platforms and is versatile enough for debugging tasks such as performance testing, security testing, and web session manipulation. Additionally, Fiddler offers extensive customization through its scripting capabilities, which lets users tailor it to their specific needs.

Recommended for

  • Web Developers
  • QA Engineers
  • Software Testers
  • Network Administrators
  • Anyone needing to debug and analyze HTTP/HTTPS traffic

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Fiddler videos

Fiddler On The Roof, Faith on Film review

More videos:

  • Review - FIDDLER ON THE ROOF WEST END REVIEW | Georgie Ashford
  • Review - Fiddler on the Roof Review

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Fiddler and Userback)
Monitoring Tools
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Developer Tools
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Fiddler and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fiddler and Userback

Fiddler Reviews

Top 10 HTTP Client and Web Debugging Proxy Tools (2023)
Next right up is Fiddler. It is one of the most powerful and popular web debugging proxy tools. it can debug and troubleshoot endlessly. What you would come to like is that Fiddler is free and has lots of plug-ins you can use. Knowing it captures, analyze and record HTTP traffic between your device and the server, handling any embedded issues becomes easy.
12 HTTP Client and Web Debugging Proxy Tools
Fiddler is a cross-platform web debugging proxy. It can help manipulate web sessions, inspect HTTPS traffic, and monitor traffic between your computer and the Internet.
Source: geekflare.com
Comparing Charles Proxy, Fiddler, Wireshark, and Requestly
Fiddler is another popular web debugging proxy that runs on Windows. It provides developers with a range of features, such as HTTP/HTTPS traffic capturing, request modification, and performance testing. In addition to these features, Fiddler has a scripting engine called FiddlerScript, which allows for customizing the toolโ€™s behavior. This scripting engine enables developers...
Source: dev.to
73 Best SEO tools 2021 โ€“ The Most Epic List You Shouldnโ€™t Miss
The answer is simple โ€“ if you are looking for an SEO site tool that wonโ€™t freeze your browser (a common problem with most plugins), then Fiddler is your ultimate debugging tool.

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fiddler mentions (0)

We have not tracked any mentions of Fiddler yet. Tracking of Fiddler recommendations started around Mar 2021.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Fiddler and Userback, you can also consider the following products

Charles Proxy - HTTP proxy / HTTP monitor / Reverse Proxy

Marker.io - Visual feedback and bug reporting tool for websites

Postman - The Collaboration Platform for API Development

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Horangi - Horangi is a leading cyber-security solution that provides instant response and threat detection for companies who lack the time and expertise to monitor their system.

BugHerd - BugHerd: The Website Feedback Tool for Agencies