Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Entangle. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
What's really interesting is Entangle. https://entangle-photo.org/ It works with a lot of DSLRs, it doesn't require you to do any of these steps, and it captures the output. The only thing it doesn't do is then map that to an output for other applications to pick up. There is an open request for this, but it seems to be out of scope for the application. https://gitlab.com/entangle/entangle/-/issues/68 It... - Source: Hacker News / over 1 year ago
This. Go for tethered capture on a pair of old dSLRs and use something like an rPi or just bloody long cables to pull the images to an always-on linux box. Have a look at this to get started -- https://entangle-photo.org/ -- which works with many canon/nikon bodies. There are a few "lithium to power" hacks (e.g. "ONsite Relay A Camera Power System") but they are expensive and often many of the bodies can power... - Source: Hacker News / over 2 years ago
Entangle works well if you are on Linux (or would consider dual booting) https://entangle-photo.org/. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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