Lensmor is an AI-native Event Intelligence and GTM Signal platform that empowers B2B enterprises to transform global exhibition attendees into high-intent sales opportunities through real-time data analysis.
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I used Emergent to build and prepare a website intended for a live launch. The concept of the platform is promising and the early build experience suggested it could be a very useful tool. However, over several days I encountered repeated technical and deployment problems that ultimately prevented the site from going live.
During development I experienced:
Deployments reporting as successful while requested changes did not appear on the live site
Inconsistent behaviour between preview and production environments
Multiple requests needing to be repeated before partial fixes were applied
Credits being consumed while trying to resolve issues that appeared to be platform-related rather than user error
A major concern was the level of customer support during this period. Responses were often delayed, acknowledgements did not translate into timely resolution, and there were gaps in communication while the work was effectively at a standstill.
Most recently, the build engine itself indicated it was unable to resolve one of the problems, leaving no clear path to complete deployment despite continued attempts.
In preparation for launch, I had already invested in supporting services such as voice generation through 11 Labs and a Canva subscription to create promotional materials linked to the build. These were arranged specifically for rollout, so the inability to achieve a stable deployment resulted in additional wasted expense beyond the platform itself.
As someone trying to move from development to an operational launch, this created a significant setback in both time and cost despite sustained effort to work through the issues.
The overall idea behind the platform is strong, but in my experience the reliability of deployment, consistency of updates reaching production, and speed of support response were not yet dependable enough for a live environment.
โข Slow or inconsistent customer support responses when issues arise. โข Acknowledgement of problems does not always lead to timely resolution. โข Deployment process can report success even when changes have not actually gone live. โข Repeated troubleshooting cycles may consume credits without resolving the underlying issue. โข Communication gaps during fault resolution can leave projects at a standstill. โข Limited transparency on what is happening behind the build/deployment pipeline when errors occur. โข Platform can feel difficult to rely on for time-sensitive or production launches.
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