Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Email Hunter for G Suite should be more popular than Zoho Desk. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
LinkedIn Premium for LinkedIn messages, Rocketreach gives emails, but you only get 5 at a time then you run out. However, you can just sign up with a different email, repeat that, then eventually you'll have to use a different number altogether. Hunter.Io for emails too(https://hunter.io/email-finder), Signalhire also works, and there are some more that you can look for that just need your work email. Source: over 2 years ago
After a month of issues, after reaching out to Coinme 16 times and getting no help, after filing four complaints with agencies such as the CFPB, I got creative and used LinkedIn to figure out who Coinme's executive team members were. Coincidentally, I had recently watched and saved a video on TikTok that was like "how to find the personal company email address of any CEO", so I thought fuck it, I'm desperate, I'll... Source: about 3 years ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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