Element.io
Matrix.org
Telegram
Signal
Discord
Tox
Slack
WhatsApp
KnowledgeBase
Intercom
Slab
Nuclino
Stonly Knowledge Base
HelpCrunch Knowledge Base
Document360
Free Knowledge Base by Dashly
KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.
With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.
Knowledge base for customer support
An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.
Knowledge base for SaaS products
Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.
KnowledgeBase makes knowledge management easy with some features, including:
Element.io KnowledgeBaseElement.io is highly recommended for privacy-conscious users, open-source enthusiasts, tech-savvy individuals, organizations seeking secure internal communication channels, and communities needing decentralized and customizable messaging solutions.
KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.
The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.
Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.
Based on our record, Element.io seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I love how Matrix or its most popular client Element do not even get a mention. Source: about 3 years ago
The title undersells the change a bit in my opinion. By default, mastodon now encourages new users to sign-up on https://mastodon.social which has caused a bit of a kerfuffle in the fediverse. Personally, I'm largely ambivalent to the change; I understand the reasoning, and it's what https://element.io has been doing for https://matrix.org since the beginning. It is more than a bit of a sea-change though given the... - Source: Hacker News / about 3 years ago
We currently have the Matrix protocol, with client applications such as Element supporting it. We also have XMPP as another option. Generally more modern than IRC, these platforms are primarily developed as FOSS software. This makes it less likely for developers to impact their users negatively. However, despite these advantages, these platforms lack the refined user experience (addictiveness and stickiness) that... Source: about 3 years ago
Please DM me if you are interested in hiring me or have any questions at all. We will work via Element (https://element.io) voice/screen share calls, so please make sure you have a mic available. I look forward to hearing from you. Source: about 3 years ago
Your best bet is probably matrix, the most user friendly client iirc is element. Source: about 3 years ago
Matrix.org - Matrix is an open standard for decentralized persistent communication over IP.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Telegram - Telegram is a messaging app with a focus on speed and security. Itโs superfast, simple and free.
Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.
Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.
Nuclino - Nuclino works like a collective brain, helping teams bring all their knowledge, docs, and projects together in one place. It's a modern, simple, and blazingly fast way to collaborate.