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Element.io VS CloudCall

Compare Element.io VS CloudCall and see what are their differences

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Element.io logo Element.io

Secure messaging app with strong end-to-end encryption, advanced group chat privacy settings, secure video calls for teams, encrypted communication using Matrix open network. Riot.im is now Element.

CloudCall logo CloudCall

Communication software for your CRM
  • Element.io Landing page
    Landing page //
    2023-07-20
  • CloudCall Landing page
    Landing page //
    2023-10-20

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits.

Get more control Keep everything in your CRM and see how your teams are doing from anywhere.

Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.

Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matter where you are.

With the deepest and most advanced integration on the market, we bring people and technology closer together.

CloudCall. The closer the better.

Element.io

Website
about.riot.im
Pricing URL
-
$ Details
free
Platforms
-
Startup details
Country
United Kingdom
Edit details

CloudCall

Website
cloudcall.com
Pricing URL
Official CloudCall Pricing
$ Details
paid Free Trial $15 / Monthly (Pro Edition)
Platforms
Windows Mac OSX
Edit details

Element.io features and specs

  • Open Source
    Element.io is open-source, meaning the code is freely accessible and can be modified by anyone. This allows for transparency, security audits, and customization.
  • Privacy and Security
    Element.io offers end-to-end encryption for secure communication, ensuring that only the intended recipients can read the messages.
  • Interoperability
    It supports the Matrix protocol, which allows for communication across different platforms and services, facilitating greater connectivity.
  • Rich Feature Set
    Element.io provides features such as voice and video calls, file sharing, and integrations with other services, making it suitable for both personal and team use.
  • Cross-Platform
    Available on various platforms including web, desktop (Windows, macOS, Linux), and mobile (iOS, Android), ensuring accessibility from any device.
  • Customizability
    Users can personalize their experience through various settings and even set up their own server for full control over their data.

Possible disadvantages of Element.io

  • Complexity
    The extensive feature set and customization options can be overwhelming for new users, leading to a steeper learning curve.
  • Performance Issues
    Users have reported occasional performance issues such as slow response times and lag, particularly in larger rooms or with heavy media use.
  • User Interface
    While functional, the user interface may not be as polished or intuitive as other more mainstream messaging apps, which could impact usability.
  • Server Setup
    Setting up your own server for complete data control requires technical expertise and can be time-consuming, posing a barrier for non-technical users.
  • Limited Network Effect
    Despite its capabilities, Element.io has a smaller user base compared to giants like WhatsApp or Slack, which may limit its usefulness for some users.
  • Resource Intensive
    The application can be resource-intensive, particularly on older hardware, which may result in slower performance or increased battery consumption on mobile devices.

CloudCall features and specs

  • CRM Integration
  • Softphone
  • Inbound Calls Unlimited
  • Dedicated Direct Line Number
  • IVR
  • Call Recording
  • Click to Call
  • Mobile App
  • Queue Callback
  • Local Presence
  • Outbound Display DDis Pack
  • In-Call Consent
  • Power Dialler
  • Voicemail Drop

Analysis of Element.io

Overall verdict

  • Element.io is a good choice for those looking for a secure and privacy-focused communication platform with rich features and high customizability. Its open-source nature and ability to integrate with other services enhance its appeal to a wide range of users.

Why this product is good

  • Element.io, previously known as Riot.im, is considered a good platform due to its focus on security and privacy, offering end-to-end encryption for conversations. It is built on the Matrix protocol, which supports decentralized communication, making it a versatile and open-source choice for both individual and group communication. It is designed for interoperability and can integrate with other messaging and collaboration platforms. Additionally, it offers extensive customization options and support for both text and voice/video communications.

Recommended for

    Element.io is highly recommended for privacy-conscious users, open-source enthusiasts, tech-savvy individuals, organizations seeking secure internal communication channels, and communities needing decentralized and customizable messaging solutions.

Analysis of CloudCall

Overall verdict

  • For businesses seeking a unified communication solution integrated with their existing CRM systems, CloudCall is a solid choice. It excels in providing a comprehensive suite of tools that enhance communication efficiency and data management capabilities. However, potential users should consider their specific CRM compatibility and assess whether the features align with their business needs. The overall feedback from users is generally positive.

Why this product is good

  • CloudCall is known for integrating seamlessly with various CRM systems, offering a range of communication tools such as voice calls, SMS, and instant messaging. It aims to centralize customer communications, enhance productivity, and improve data accessibility, making it easier for businesses to manage their client interactions directly within their CRM. Users appreciate its user-friendly interface, robust feature set, and the ability to streamline communication processes.

Recommended for

    CloudCall is recommended for small to medium-sized businesses that rely heavily on CRM systems for customer relationship management and want to enhance their communication processes. It is particularly beneficial for sales teams, customer service departments, and recruitment agencies that need to maintain a high volume of client interactions and prefer having all communication tools integrated within their CRM platform.

Element.io videos

+ Add

RIOT : Riot.im : A New World Of Open Communication!

CloudCall videos

+ Add

Change is Exciting

More videos:

Category Popularity

0-100% (relative to Element.io and CloudCall)

Element.io

CloudCall

Communication
99 99%
Communication
1% 1
VoIP
0 0%
VoIP
100% 100
Group Chat & Notifications
100 100%
Group Chat & Notifications
0% 0
Messaging
100 100%
Messaging
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Element.io and CloudCall

Element.io Reviews

Top 7 Best Open Source Skype Alternatives In 2025
You can get Element for both desktop and mobile, with apps being made available for Linux, Android, Windows, iOS, and macOS. There is also Element web if you don't prefer installing apps.
Source: itsfoss.com
7 best Mattermost alternatives for secure business messaging
Element is a secure messaging and communication software that operates based on the Matrix protocol. It has advanced features that promote internal collaboration and boost team productivity. It offers end-to-end encryption and supports communication through messages, voice, and video calls.
Source: www.rocket.chat
10 Best Secure Messaging Apps to Keep Your Conversation Private
Element.io, which was earlier known as Riot, is a secure chat app that is built around protecting user privacy. It offers end-to-end encryption out of the box, which means that your conversations are fully encrypted and only the sender and receiver can read the messages. After the transition from Rio to Element, the secure messaging app has become more enterprise-friendly.
Source: beebom.com
18 Best Discord Alternatives 2020 | Expert Reviews
Element, formerly known as Riot, is a great alternative to Discord with many of the same features and functions. What sets Element apart is that it was created using open-source software, which allows for customization and flexibility. Element is based on a reaction-based software called Matrix, which allows you to bring other communication channels into the app as well as...
Source: solutionsuggest.com
5 best secure private messengers
Neither Riot nor Matrix have been fully audited, although Olm and Megolm have been. Riot.im has been criticized the past for its rather basic user interface, but this no longer true. It still lags behind the futuristic flashiness of Wire, but Riot is now a highly capable messenger with functionality often compared to the corporate messaging workhorse, Slack.
Source: proprivacy.com

CloudCall Reviews

Best Call Center Software: The Complete List (2020 Update)
CloudCall provides the leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall optimizes businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is now easily accessible from one system...
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Element.io seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Element.io mentions (1)

CloudCall mentions (0)

We have not tracked any mentions of CloudCall yet. Tracking of CloudCall recommendations started around Mar 2021.

What are some alternatives?

When comparing Element.io and CloudCall, you can also consider the following products

Matrix.org - Matrix is an open standard for decentralized persistent communication over IP.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

CallHub - Predictive Call Center, Voice and Text Broadcasting app

Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.

Vonage - Vonage is a cloud-based all-in-one VoIP software solution designed for multiple industries such as accounting, healthcare, finance and marketing etc.

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