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edge CRM VS Kayako

Compare edge CRM VS Kayako and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

edge CRM logo edge CRM

Simple. Yet Powerful.

Kayako logo Kayako

Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.
  • edge CRM Landing page
    Landing page //
    2023-07-04

edge CRM, a completely customizable CRM with user-friendly dashboard that allows you to plan a pre-emptive sales strategy to give your business the ‘edge’ to carve its market share.

  • Kayako Landing page
    Landing page //
    2023-04-09

edge CRM features and specs

  • Lead Capture
  • Lead Management
  • Opportunities
  • Companies
  • Proposal Management
  • Order Management
  • Helpdesk Automation
  • Marketing Automation

Kayako features and specs

  • Unified Customer Service Platform
    Kayako combines email, social media, and live chat into a single platform, enabling a seamless customer service experience and improving communication efficiency.
  • Intuitive User Interface
    The platform features an easy-to-navigate interface that simplifies the management of support tickets and reduces the learning curve for new users.
  • Customization Options
    Kayako offers extensive customization options that allow businesses to tailor the platform to their specific needs, including personalized workflows and automated responses.
  • Customer Self-Service Portal
    The software includes a self-service portal where customers can find answers to common issues, reducing the workload on support teams.
  • Collaboration Tools
    Built-in collaboration tools facilitate better teamwork by allowing multiple agents to work on a single ticket and share customer information in real-time.
  • Robust Analytics
    Kayako provides comprehensive analytics and reporting features that help track performance metrics and gain insights into customer behavior.
  • Multi-Channel Support
    The platform supports multiple communication channels, including social media, live chat, and email, ensuring customers can reach out in their preferred method.

Possible disadvantages of Kayako

  • Pricing
    Kayako can be expensive, particularly for small and medium-sized businesses, as the pricing structure may not be as competitive as other options in the market.
  • Limited Third-Party Integrations
    Despite its comprehensive features, Kayako's integration options with third-party applications are somewhat limited compared to other support platforms.
  • Occasional Performance Issues
    Users have reported occasional performance issues such as slow load times and downtime, which can hinder productivity and customer satisfaction.
  • Complex Initial Setup
    The initial setup of the platform can be complex and time-consuming, requiring a significant amount of time to customize and configure according to business needs.
  • Limited Mobile App Functionality
    The mobile app lacks some of the functionalities available on the desktop version, which can be limiting for agents who need to manage support tickets on the go.
  • Lack of Advanced Automation
    While Kayako offers basic automation features, it lacks advanced automation capabilities found in other customer support platforms, which may limit efficiency.

Analysis of Kayako

Overall verdict

  • Kayako is generally considered a good choice for businesses that are looking for a robust, scalable, and easy-to-use customer support solution. Its wide range of features and tools can help improve customer satisfaction and operational efficiency.

Why this product is good

  • Kayako is a customer service platform that offers features such as live chat, helpdesk, shared inbox, and customer self-service options. It is praised for its user-friendly interface, seamless integration with other platforms, and ability to streamline communication and support processes. The platform is designed to improve customer engagement and support efficiency, making it a popular choice for companies looking to enhance their customer service operations.

Recommended for

    Kayako is recommended for small to medium-sized businesses and startups that need an all-in-one solution to manage customer interactions efficiently. It's also suitable for larger enterprises that require a scalable support platform to handle high volumes of customer queries.

edge CRM videos

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Category Popularity

0-100% (relative to edge CRM and Kayako)

edge CRM

Kayako

CRM
100 100%
CRM
0% 0
Customer Support
0 0%
Customer Support
100% 100
Sales Workflow
100 100%
Sales Workflow
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare edge CRM and Kayako

edge CRM Reviews

We have no reviews of edge CRM yet.
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Kayako Reviews

9 Best Tidio Alternatives Compared
Kayako and Tidio both offer customer support solutions that aim to streamline support workflows. Kayako is known for its help desk solution that focuses on ticketing and multichannel support, but is more focused on email automation rather than live chat or real-time support.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Kayako is a customer service software platform that enables businesses to effectively manage and support their customers. It provides a suite of tools and features designed to streamline customer support processes and enhance the overall customer experience.
Source: www.bolddesk.com
11 Best Help Desk Software to Totally Check out in 2020!
The intuitive help desk ticketing system helps you manage and close tickets with much ease. Kayako offers a lot of useful features like email integration, service level agreement management, knowledge base management, a self-service portal, network monitoring, automated routing and alerts. Kayako is also a context-driven tool that lets you keep track of every customer...
Source: surveysparrow.com
Best helpdesk software of 2020: for ticketing and support
Kayako is a help desk software offering that focuses on ease to use, and fosters a personal conversation with the customer. Standout features include support for the creation of multiple help centers each with their own content (termed Multibrand), live chat support, canned responses for common questions, support for SLA’s, and the ability to automate the workflow with smart...
Source: www.techradar.com
The Kayako Alternative for your Enterprise.
As a Kayako user, you have hardly any choice of integrations, be it CRMs or Accounting apps. You might have to stop using your favorite CRM and reluctantly move to one that Kayako is integrated with. Or you could use HappyFox - the best Kayako Alternative and give your company the freedom to use a host of integrations in CRMs, eCommerce, Accounting and even Screencasts.
Source: www.happyfox.com

Social recommendations and mentions

Kayako might be a bit more popular than edge CRM. We know about 1 link to it since March 2021 and only 1 link to edge CRM. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

edge CRM mentions (1)

  • HEEELLLLPP
    You can try edgecrm.app. It is pretty simple to use and quite affordable. Source: over 4 years ago

Kayako mentions (1)

  • What ticketing software isn't hot garbage?
    One we used at a previous place, Https://kayako.com/ Small company, I'm sure there was not much effort put in customizing it. No idea on pricing but wouldn't expect it to be on the high side. Source: over 3 years ago

What are some alternatives?

When comparing edge CRM and Kayako, you can also consider the following products

Perfex CRM - Perfex CRM is an online self-hosted customer relationships management platform that allows you to grow your business with robust integration services.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Concord CRM - Concord is self hosted CRM application focused on closing deals faster, manage contacts and companies and has dead simple and affordable pricing.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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