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Drift VS Viber

Compare Drift VS Viber and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Drift logo Drift

A messaging app that helps you grow your business.

Viber logo Viber

Free and secure calls and messages to anyone, anywhere. Keep your conversations going no matter where you are.
  • Drift Landing page
    Landing page //
    2023-10-23
  • Viber Landing page
    Landing page //
    2023-04-19

Drift

Website
drift.com
Pricing URL
Official Drift Pricing
Release Date
2015 January
Startup details
Country
United States
State
Massachusetts
City
Boston
Founder(s)
David Cancel
Employees
250 - 499
Edit details

Viber

Website
viber.com
Pricing URL
-
Release Date
-
Startup details
Country
Japan
Edit details

Drift features and specs

  • Real-time Customer Engagement
    Drift allows you to engage with website visitors in real-time through live chat, helping to convert leads faster and improving customer service.
  • AI-Powered Chatbots
    Drift provides AI-powered chatbots that can handle basic customer inquiries and route them to the appropriate representative, saving time and resources.
  • Advanced Analytics
    Drift offers comprehensive analytics tools to track chat performance, customer behavior, and conversion rates, which helps businesses make informed decisions.
  • Integration Capabilities
    Drift integrates well with popular CRM systems, marketing tools, and other third-party applications, enhancing overall workflow and data synchronization.
  • Customizable Chat Widgets
    Drift provides customizable chat widgets that can be tailored to match the branding and specific needs of your website, offering a cohesive user experience.

Possible disadvantages of Drift

  • Cost
    Drift can be relatively expensive compared to other live chat solutions, making it less accessible for small businesses or startups with limited budgets.
  • Complexity
    The platform has a steep learning curve, especially for those who are not tech-savvy, which can make the initial setup and usage challenging.
  • Limited Features in Free Plan
    The free version of Drift offers limited features, which may not meet the needs of businesses looking for more advanced functionalities.
  • Performance Issues
    Some users have reported occasional performance issues, such as lagging or downtime, which can disrupt customer engagement efforts.
  • Over-Reliance on Automation
    While AI-powered chatbots are a significant advantage, an over-reliance on them can sometimes lead to a lack of personal touch, potentially alienating customers.

Viber features and specs

  • Ease of Use
    Viber features a user-friendly interface that makes it easy for users to navigate and use the app without a steep learning curve.
  • Free Texting and Calling
    Viber allows users to send text messages, make voice calls, and video calls for free over the internet.
  • End-to-End Encryption
    Messages and calls on Viber are end-to-end encrypted, providing a high level of security and privacy for users.
  • Multimedia Support
    Users can send photos, videos, voice messages, and files through Viber, offering a versatile communication platform.
  • Group Chats and Calls
    Viber supports group chats and calls, allowing users to communicate with multiple people simultaneously.
  • Sticker and Emoji Library
    Viber offers a wide range of stickers and emojis to enhance the messaging experience.
  • Viber Out
    Viber Out allows users to make low-cost international calls to non-Viber users across the globe.
  • Cross-Platform Compatibility
    Viber is available on multiple platforms including iOS, Android, Windows, and Mac, ensuring seamless communication across devices.
  • Public Accounts
    Businesses and public figures can create public accounts to communicate with their audience on Viber.

Possible disadvantages of Viber

  • Data Usage
    Viber requires an internet connection, which can lead to high data usage, especially for voice and video calls.
  • Dependency on Internet
    Viber calls and messages are dependent on internet connectivity, limiting its functionality in areas with poor or no internet access.
  • Limited User Base
    Compared to other messaging apps like WhatsApp and Facebook Messenger, Viber has a smaller user base, which may limit its usefulness for some users.
  • Notification Issues
    Some users have reported issues with not receiving notifications promptly or consistently on certain devices.
  • Quality of Service
    The quality of voice and video calls can be inconsistent and is highly dependent on the speed and stability of the internet connection.
  • Privacy Concerns
    Despite end-to-end encryption, some users remain concerned about the collection of metadata and potential privacy issues.
  • In-App Purchases
    While basic features are free, Viber offers in-app purchases for additional services such as premium stickers and Viber Out credits.
  • Background Battery Usage
    Viber can consume a significant amount of battery power when running in the background, which may affect the overall device performance.

Analysis of Drift

Overall verdict

  • Drift is considered a good option for businesses looking to enhance their customer communication and streamline their sales processes through conversational marketing. Its robust features and user-friendly interface make it a worthwhile tool for many organizations.

Why this product is good

  • Drift is a well-regarded conversational marketing and sales platform that focuses on enhancing customer engagement, lead generation, and customer support. It is praised for its live chat features, AI-driven chatbots, and seamless integrations with other marketing and sales tools. These features can help businesses improve their customer interactions and increase conversion rates.

Recommended for

  • Businesses aiming to improve customer engagement and lead generation
  • Companies looking to integrate chatbots for customer support
  • Marketing and sales teams seeking to streamline communication processes
  • Organizations that value integration with existing CRM and marketing tools

Drift videos

+ Add

Drift Review | Adam LZ's 240sx

More videos:

  • Review - THE BEST CAR I'VE EVER DRIFTED! 489Whp C6 Corvette Drift Review
  • Review - YouTubers Drift Crashes

Viber videos

+ Add

Viber Messenger for Android

More videos:

Category Popularity

0-100% (relative to Drift and Viber)

Drift

Viber

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Live Chat
100 100%
Live Chat
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100

User comments

Share your experience with using Drift and Viber. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Drift and Viber

Drift Reviews

Top 14 AI Lead Generation Software & Tools: A Detailed Comparison
CIENCE offers a complete lead generation solution, combining human expertise with AI-driven tools like MemoryAI for multi-threaded outreachโ€”something tools like Instantly.ai or Copilot.ai lack. Unlike Seamless.ai, which focuses on contact discovery, or Drift, limited to conversational AI, CIENCE covers the full process, from outreach to appointment setting.
Source: www.cience.com
10 best Manychat alternatives in 2024 (free & paid)
Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.
Source: chatfuel.com
12 Best Free Chrome Screen Recorder with audio 2022
Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.
Source: www.geekersoft.com
The 36 Best Marketing Automation Tools to Use in 2020
Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, theyโ€™ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...
Source: encharge.io

Viber Reviews

20 Telegram Alternatives to Chat With in 2024
Viber has really good security and privacy features. It has user verification options plus end-to-end encryption, giving you a combination of safety factors. And it has other cool tools, like setting messages to disappear after a certain time. Viber also has a phone connection so you can call landlines and mobile numbers around the world.
Source: www.mightynetworks.com
10 Best Telegram Alternatives in 2024
Viber is a very much similar app like telegram which can be downloaded from Play Store and Apple Store for Android and iOS devices, also viber can be used through the web. Though it is a good app, switching through mobile or desktop seems very easy and efficient with viber. Apart from this, Viber also provides status of the messages to the user and keeps the chats private.
Source: www.geeksforgeeks.org
Top 10 Apps like Telegram for Android and IOs [2023]
Viber is an instant messaging software owned by the Japanese multinational firm Rakuten. In addition to instant messaging, Viber Out provides premium international landline and mobile calling services. Users may also share media items like pictures and videos. The service can be accessed on desktop platforms with no mobile connectivity, but users must register and be...
Source: www.clapmessenger.com
The best WhatsApp alternatives for 2023
Viber is free to use, though you can subscribe to 'Viber Out', a service that lets you make unlimited international calls to phones that don't have Viber installed. It's $6 a month.
Source: www.tomsguide.com
The 7 best apps you can use as a WhatsApp alternative
Viber doesn't have the same name recognition as many other communication apps, but like Skype, it is a solid option if you want an app that can also place calls to mobile phones and landlines in addition to chatting with other app users. Free for iPhone and Android, it has voice, video, and text chat features, and it does this with end-to-end encryption for secure...
Source: www.businessinsider.com

Social recommendations and mentions

Based on our record, Drift seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Drift mentions (1)

  • Why is google chrome bypassing my firewall?
    I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: about 5 years ago

Viber mentions (0)

We have not tracked any mentions of Viber yet. Tracking of Viber recommendations started around Mar 2021.

What are some alternatives?

When comparing Drift and Viber, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Telegram - Telegram is a messaging app with a focus on speed and security. Itโ€™s superfast, simple and free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

Crisp Chat - Multi-channel customer support software

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

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