Software Alternatives, Accelerators & Startups

Drift VS Missive

Compare Drift VS Missive and see what are their differences

Drift logo Drift

A messaging app that helps you grow your business.

Missive logo Missive

Team communication app now supporting FB, Twitter & SMS
  • Drift Landing page
    Landing page //
    2023-10-23
  • Missive Landing page
    Landing page //
    2023-02-10

Email, group chat and tasks for productive teams. One app for all your internal and external communication. Work management at its best. Try it free!

Drift

Website
drift.com
$ Details
-
Platforms
-
Release Date
2015 January
Startup details
Country
United States
City
Boston
Founder(s)
David Cancel
Employees
250 - 499

Missive

$ Details
freemium $14.0 / Monthly (^ 6 months history)
Platforms
iPhone iPad Mac OSX Windows Android Web
Release Date
-

Drift features and specs

  • Real-time Customer Engagement
    Drift allows you to engage with website visitors in real-time through live chat, helping to convert leads faster and improving customer service.
  • AI-Powered Chatbots
    Drift provides AI-powered chatbots that can handle basic customer inquiries and route them to the appropriate representative, saving time and resources.
  • Advanced Analytics
    Drift offers comprehensive analytics tools to track chat performance, customer behavior, and conversion rates, which helps businesses make informed decisions.
  • Integration Capabilities
    Drift integrates well with popular CRM systems, marketing tools, and other third-party applications, enhancing overall workflow and data synchronization.
  • Customizable Chat Widgets
    Drift provides customizable chat widgets that can be tailored to match the branding and specific needs of your website, offering a cohesive user experience.

Possible disadvantages of Drift

  • Cost
    Drift can be relatively expensive compared to other live chat solutions, making it less accessible for small businesses or startups with limited budgets.
  • Complexity
    The platform has a steep learning curve, especially for those who are not tech-savvy, which can make the initial setup and usage challenging.
  • Limited Features in Free Plan
    The free version of Drift offers limited features, which may not meet the needs of businesses looking for more advanced functionalities.
  • Performance Issues
    Some users have reported occasional performance issues, such as lagging or downtime, which can disrupt customer engagement efforts.
  • Over-Reliance on Automation
    While AI-powered chatbots are a significant advantage, an over-reliance on them can sometimes lead to a lack of personal touch, potentially alienating customers.

Missive features and specs

  • Team chat
  • Team inbox (email, SMS, etc.)
  • Rules & automation

Analysis of Drift

Overall verdict

  • Drift is considered a good option for businesses looking to enhance their customer communication and streamline their sales processes through conversational marketing. Its robust features and user-friendly interface make it a worthwhile tool for many organizations.

Why this product is good

  • Drift is a well-regarded conversational marketing and sales platform that focuses on enhancing customer engagement, lead generation, and customer support. It is praised for its live chat features, AI-driven chatbots, and seamless integrations with other marketing and sales tools. These features can help businesses improve their customer interactions and increase conversion rates.

Recommended for

  • Businesses aiming to improve customer engagement and lead generation
  • Companies looking to integrate chatbots for customer support
  • Marketing and sales teams seeking to streamline communication processes
  • Organizations that value integration with existing CRM and marketing tools

Analysis of Missive

Overall verdict

  • Missive is considered a strong choice for teams looking to improve their communication efficiency and collaboration. It is particularly praised for its ease of use, robust feature set, and the ability to integrate various communication channels into a single platform.

Why this product is good

  • Missive is well-regarded for its collaborative email and messaging platform, offering features such as shared inboxes, team chats, and integrations with a variety of third-party applications. It is designed to enhance productivity and streamline communication within teams by allowing users to collaborate directly on emails and messages, assign tasks, and keep internal discussions organized.

Recommended for

    Missive is highly recommended for small to medium-sized teams, remote teams, and businesses that require strong collaborative capabilities for managing emails and team communications efficiently. It is also suitable for teams looking for a unified inbox solution to centralize and streamline their communication channels.

Drift videos

Drift Review | Adam LZ's 240sx

More videos:

  • Review - THE BEST CAR I'VE EVER DRIFTED! 489Whp C6 Corvette Drift Review
  • Review - YouTubers Drift Crashes

Missive videos

Missive Email: Features, Pricing and Thoughts

More videos:

  • Review - Don't Dismiss Missive As The Communication Tool Your Team Needs

Category Popularity

0-100% (relative to Drift and Missive)
Customer Support
100 100%
0% 0
Email
0 0%
100% 100
Live Chat
100 100%
0% 0
Email Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Drift and Missive

Drift Reviews

Top 14 AI Lead Generation Software & Tools: A Detailed Comparison
CIENCE offers a complete lead generation solution, combining human expertise with AI-driven tools like MemoryAI for multi-threaded outreachโ€”something tools like Instantly.ai or Copilot.ai lack. Unlike Seamless.ai, which focuses on contact discovery, or Drift, limited to conversational AI, CIENCE covers the full process, from outreach to appointment setting.
Source: www.cience.com
10 best Manychat alternatives in 2024 (free & paid)
Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.
Source: chatfuel.com
12 Best Free Chrome Screen Recorder with audio 2022
Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.
The 36 Best Marketing Automation Tools to Use in 2020
Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, theyโ€™ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...
Source: encharge.io

Missive Reviews

  1. Luis Manjarez
    ยท CEO at Conference Badge ยท
    Best collaborative email app

    Missive is by far the best collaborative email app for small/medium teams. I've tried many of them over the years and Missive just stands out. Also their team is super responsive and push bug fixes and new features weekly.

    ๐Ÿ Competitors: Front

Social recommendations and mentions

Based on our record, Missive seems to be a lot more popular than Drift. While we know about 15 links to Missive, we've tracked only 1 mention of Drift. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Drift mentions (1)

  • Why is google chrome bypassing my firewall?
    I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: about 5 years ago

Missive mentions (15)

  • Show HN: Jelly โ€“ A Simpler Shared Inbox for Small Teams
    We use Missive[0] and it's pretty good. It's definitely not as low price as Jelly though. [0] https://missiveapp.com/. - Source: Hacker News / over 1 year ago
  • How does one work with emails as comments to tasks?
    Another alternative that many ClickUp users rely on is Missive (https://missiveapp.com). It offers similar functionality to Front but at a more affordable price. However, let's be honest, it still revolves around converting emails into URL links within ClickUp tasks and vice versa in the email app. The aesthetics leave much to be desired, and with the updated way links are displayed in task comments or with... Source: about 3 years ago
  • Best Mac Mail app
    Missive is a really good email client and made us love email again. It's not cheap (they have a free version) but it's great and still cheaper than Superhuman. Source: about 3 years ago
  • Self-Hosted Team-Email (like Missive, Spark, Front)
    So, I am currently setting up an array of self hosted solutions for our dev team including chat, wiki, etc. The only thing missing is some sort of collaborative Team-Mail Client like Spark, Missive, Front and the sorts. Source: over 3 years ago
  • Crunchy Bridge's Ruby Back End: Sorbet, Tapioca, and Parlour
    Amen to that. We reached $2M ARR as 3 engineers at Missive [1]. As the CTO, I can tell life wouldnโ€™t quite be the same without the ability to save the day in the production console at the speed of light. [1] https://missiveapp.com/. - Source: Hacker News / almost 4 years ago
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What are some alternatives?

When comparing Drift and Missive, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Spark Mail - Spark helps you take your inbox under control. Instantly see whatโ€™s important and quickly clean up the rest. Spark for Teams allows you to create, discuss, and share email with your colleagues

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Front - The platform for exceptional customer service at scale.

Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.

Superhuman - Superhuman is an email management tool.