Doppler Share Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Doppler Share mentions (4)

• Show HN: Sendenv, a CLI tool to share environment variables

  I like how what you created lets you load variables into your system easily. Have you checked out Doppler Share? https://share.doppler.com/ It might be useful if you didn't want to use the command line for similar functionality. - Source: Hacker News / 4 months ago

• I'm publicly building secrets.so entirely with Next

  For anyone looking for this now, you can actually currently do that through a free tool from Doppler: https://share.doppler.com/. Source: over 2 years ago

• Costly mistakes made by developers when managing secrets and how to avoid them

  A secret manager implements secret encryption best practices when encrypting secrets. No need to worry about which encryption algorithm is weak and shouldn’t be used. That is why you should use Doppler to encrypt keys that you want to share with your teammates via email or Whatsapp. - Source: dev.to / over 2 years ago

• Why Secrets Management Is NOT Just a Key-Value Store

  One-off sharing of secrets to external entities (e.g. TLS Certificates to an external firm) should be captured in an activity log and sent via encrypted means using a service such as Doppler Share. - Source: dev.to / almost 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago