We help companies build independent, valuable and trusted communities in a safe space that they own and control. With Disciple community platform, you can create unlimited groups to segment your audience, post content and videos, Livestream, sell online courses and subscriptions and use analytics to understand your community better. Your members can create their own profiles and then use that information to find, friend and message each other. Get your own community platform on Web, iOS and Android.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Disciple. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
As we've all seen from the latest news, there's a cult compound being built in North Idaho known as "Beartaria". Currently cult members are organizing using the Beartaria Times App using the DiscipleMedia.com community platform. It's important we inform this company of the current news that's going on, and that what their platform is being used for. I don't think they want to be associated with an alleged... Source: almost 3 years ago
The beartaria times app required no development/build from anyone in the bear community. They simply pay for existing tools/infrastructure. Similar to the uatv/vimeo debacle, beartaria times is simply an "app" running on the disciple media platform - disciplemedia.com. Anyone can confirm this themselves by visiting the beartaria app in a browser and viewing the html. Per disciplemedia's own documentation, even... Source: almost 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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