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Desk365 VS HelpScout

Compare Desk365 VS HelpScout and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Desk365 logo Desk365

Conversational ticketing for the Microsoft 365 workplace, with Microsoft Teams, Email and more. Get started today with the free plan.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Desk365 Landing page
    Landing page //
    2023-10-31

Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you support customers through channels like Microsoft Teams, Email, Web Forms/Widgets, Web Portal and more. Desk365 can easily be configured to work as your internal IT support desk as well.

Desk365 is free for up to 3 active agents.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Desk365

Website
desk365.io
Pricing URL
Official Desk365 Pricing
$ Details
freemium $10.0 / Monthly (All Inclusive Plan)
Platforms
Web Microsoft Teams Android iOS Cloud
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Edit details

Desk365 features and specs

  • Create tickets from MS Teams: Yes
  • Send surveys from Teams: Yes
  • Get SLA notification in Teams: Yes

HelpScout features and specs

No features have been listed yet.

Desk365 videos

+ Add

How To: Create tickets from Microsoft Teams messages

More videos:

  • Tutorial - How To: Configure SLAs and apply them to tickets

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Desk365 and HelpScout)

Desk365

HelpScout

Customer Support
4 4%
Customer Support
96% 96
Help Desk
0 0%
Help Desk
100% 100
Productivity
100 100%
Productivity
0% 0
Help Desk And Ticketing
4 4%
Help Desk And Ticketing
96% 96

User comments

Share your experience with using Desk365 and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Desk365 and HelpScout

Desk365 Reviews

We have no reviews of Desk365 yet.
Be the first one to post

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Desk365 mentions (0)

We have not tracked any mentions of Desk365 yet. Tracking of Desk365 recommendations started around Sep 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Desk365 and HelpScout, you can also consider the following products

Halp for Microsoft Teams - An internal help desk built into Teams

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Roby - Refreshingly simple helpdesk for Slack & Teams users

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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