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Desk360 VS Cloudonix

Compare Desk360 VS Cloudonix and see what are their differences

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  2. » Videos
  3. » Reviews
  4. » Alternatives

Desk360 logo Desk360

Desk360 is an omnichannel customer support tool that enables to manage all customer requests on one page. It can be integrated into 12 different channels and offers detailed reports on both products and users.

Cloudonix logo Cloudonix

Cloudonix is a privacy/security first communications platform, enabling developers to create highly secured in-platform communications experiences.
  • Desk360 Landing page
    Landing page //
    2022-07-12

Desk360 solutions let you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, Desk360 has been built in such a way that it can always be improved according to your feedback.

  • Cloudonix Landing page
    Landing page //
    2022-05-15

Desk360 features and specs

  • A complete support with 360-degree customer view
  • Ticket system
  • Team Collaboration
  • Reports on Agent Performance and Ticket Volume
  • Mobile SDK in 40 Languages

Cloudonix features and specs

  • Scalability
    Cloudonix's infrastructure allows for seamless scalability, enabling businesses to expand their communication capabilities as needed without significant investment in additional hardware.
  • Flexibility
    The platform offers flexible integration options, making it suitable for various use cases in different industries. It supports multiple communication channels, which enhances overall adaptability.
  • Real-time Communication
    Cloudonix provides reliable real-time communication services, which are crucial for businesses that require immediate connectivity with clients and partners.
  • Security
    The platform prioritizes security, implementing robust measures to protect communications and data, complying with industry standards to ensure user privacy and safety.
  • Global Reach
    With a presence in multiple regions, Cloudonix enables businesses to maintain high-quality communication on a global scale, supporting international expansion efforts.

Possible disadvantages of Cloudonix

  • Complexity
    The platform may present a steep learning curve for businesses unfamiliar with advanced communication systems, potentially requiring additional training or specialized knowledge.
  • Cost
    Pricing could be a concern for smaller businesses or startups, as the cost of scalability and advanced features may exceed budget constraints compared to simpler solutions.
  • Integration Challenges
    While generally flexible, integrating Cloudonix with existing systems can sometimes be challenging and may require third-party support or custom development.
  • Dependency on Internet Connectivity
    As a cloud-based service, Cloudonix relies heavily on stable internet connectivity. Any internet issues can potentially disrupt services, which may impact business operations.
  • Limited Offline Functionality
    Due to its cloud-based nature, the platform offers limited functionality when offline, which can be a drawback for businesses needing robust offline communication options.

Desk360 videos

+ Add

Desk360 - Promotional Video

More videos:

  • Review - Desk360 - Omnichannel Customer Support Platform

Cloudonix videos

No Cloudonix videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Desk360 and Cloudonix)

Desk360

Cloudonix

Customer Support
70 70%
Customer Support
30% 30
CRM
52 52%
CRM
48% 48
Help Desk
62 62%
Help Desk
38% 38
Customer Communication
50 50%
Customer Communication
50% 50

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Desk360 and Cloudonix

Desk360 Reviews

  1. Guest
    · Product Manager at Snaplate ·
    Highly Recommended!

    I can manage all my customer feedback and reviews in one platform thanks to Desk360! I don’t need to check my support mail, App Store or any other feedback channels. The dashboard is very easy to use. I don’t get lost between complicated pages. I strongly recommend Desk360 to all mobile app developers.

    👍 Pros:    Easy to use|Easy integration|Cost effective
    👎 Cons:    Instagram
  2. Eray Özay
    · Product Manager at RaTelekom ·
    Totally satisfied!

    Desk360 is a great solution to manage all your customer feedbacks/reviews in one place. Easy to use and price is quite reasonable (at least for now). I had a trial for 1 month and can recommend to everyone especially mobile app developers.

    👍 Pros:    Easy to use|Easy integration|Cost effective|Free trial
  3. Guest
    · Marketing at The Selfie ·
    Nice Platform!

    I'm a utility app owner, and there are 25K MAU's itself. We've been struggling to get over with the issues from our users that they reach us from many channels such as; Facebook, Twitter, e-mail, the app's contact us section, etc. Hence we have been spending too much time on related channels and this caused us got late to reply to the requests. Desk 360 has let us overwhelm all of the issues by providing an ability to manage those channels from a single platform. Also, the team helped us so much with upgrades which are tailored only for our needs. Long sentence short, if you're managing your brand, app. etc. by many channels, you gonna need to have Desk 360.

    🏁 Competitors: Zendesk, HelpDesk, Freshdesk, Helpshift
    👍 Pros:    Saves a ton of time|User-friendly|Easy integration|Affordable price
    👎 Cons:    Instagram

Cloudonix Reviews

We have no reviews of Cloudonix yet.
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What are some alternatives?

When comparing Desk360 and Cloudonix, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Drift - A messaging app that helps you grow your business.

Tapes for Mac - Share screencasts fast.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Studio1 - Automate your screencast videos for customer support.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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