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Desk VS JitBit Helpdesk

Compare Desk VS JitBit Helpdesk and see what are their differences

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Desk logo Desk

An award-winning & beloved desktop publishing client, exclusively for OS X.

JitBit Helpdesk logo JitBit Helpdesk

JitBit is a web-based help desk and ticketing software solution
  • Desk Landing page
    Landing page //
    2023-02-08
  • JitBit Helpdesk Landing page
    Landing page //
    2018-09-30

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

Desk videos

+ Add

The Best Adjustable Standing Desk We Could Find Online - Our Review of the UPLIFT Desk

More videos:

  • Review - Best Desks for Work at Home (2020 - TOP 5) | Best Home Office Desks
  • Review - UPLIFT V2 Commercial Standing Desk Review: An Excellent Work From Home Desk! | Raymond Strazdas

JitBit Helpdesk videos

+ Add

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • Review - Create subtickets in Jitbit Helpdesk Software

Category Popularity

0-100% (relative to Desk and JitBit Helpdesk)

Desk

JitBit Helpdesk

Note Taking
100 100%
Note Taking
0% 0
Customer Support
0 0%
Customer Support
100% 100
Writing Tools
100 100%
Writing Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Desk and JitBit Helpdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Desk and JitBit Helpdesk

Desk Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Desk also makes sure you have the data you need at hand to help your customers out. As part of the Salesforce family of apps, Desk shows your CRM data alongside tickets if you're a Salesforce user, and it logs support questions back to a contact's profile in your CRM. You can also tap Salesforce's reporting tools in Desk, allowing you to visualize your team's performance and...
Source: zapier.com

JitBit Helpdesk Reviews

  1. Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: Zendesk, HelpScout
The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

What are some alternatives?

When comparing Desk and JitBit Helpdesk, you can also consider the following products

MarsEdit - MarsEdit is a desktop blog editing application for the Mac. It provides an offline interface to most popular blogging systems. WordPress, Blogger, Tumblr, Movable Type, and many other systems are supported.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BlogDesk - Blogging should be simple, but it gets complicated and time-consuming if you are serious about it.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Open Live Writer - Open Live Writer makes it easy to write, preview, and post to your blog.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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