Software Alternatives & Reviews

Desk.com VS Iterate

Compare Desk.com VS Iterate and see what are their differences

Desk.com logo Desk.com

Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

Iterate logo Iterate

Get the feedback you need to build better products
  • Desk.com Landing page
    Landing page //
    2023-10-09
  • Iterate Landing page
    Landing page //
    2019-12-18

Get the feedback you need to build products and experiences your customers will love. Iterate’s user-friendly research tools help you target exactly the right people at the right time to make sure you’re getting the most relevant, valuable insights.

Desk.com videos

Desk.com - Customer Service Software Review

More videos:

  • Review - Desk.com vs. FreshDesk - my experience with the pricing models
  • Demo - Desk.com In-Depth Overview Demo

Iterate videos

No Iterate videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Desk.com and Iterate)
Help Desk
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Customer Support
100 100%
0% 0
User Feedback
0 0%
100% 100

User comments

Share your experience with using Desk.com and Iterate. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Desk.com and Iterate

Desk.com Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
App users can turn to Freshdesk community for advice, tips, and ideas on how to optimize customer service using the software

Iterate Reviews

  1. Quick way to Gather User Information

    I love working with Iterate because it eliminates the need for bulky 50 question user surveys, live in person focus groups (was lovely during covid when this couldn't happen at all), and sifting through Google Analytics data for 'trends' to answer questions.

    We use Iterate because we're constantly testing new features on our site, landing pages with media spend, and messaging tactics. Iterate provides a single script to drop into your source code and then you can create custom branded surveys that keep the user on your site. We've been able to increase conversion rates, launch new products/services and get event/registration hesitation feedback in days/weeks instead of trying to decipher was directional data tells us.

    🏁 Competitors: Survey Monkey, Qualtrics
    👍 Pros:    Easy to track data|Guest satisfaction survey|User friendly interface|Embeddable feedback widget
    👎 Cons:    Can't use survey buttons to create second step on website

Social recommendations and mentions

Based on our record, Desk.com should be more popular than Iterate. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Desk.com mentions (4)

  • Planning to get Secretlab MAGNUS Pro XL but changed mind to get one from Desk Haus
    To like .com I know desk.com is taken but try some variation 1) Also recommend to post more videos testing your desk to extreme level 2) also to explain to people that MI is where alot of products come from 3) and doing what you keep on doing reviewing new desk and showing why yours is better (thats how I found out about you ). Source: over 1 year ago
  • Does Salesforce have a ticketing system built into it? Or do you have to create one?
    Desk.com is a light-weight version of SFDC that allows ticketing as well. Source: almost 2 years ago
  • Starting out with Nexo
    It can be found at coin desk.com and is available through all major podcast platforms. Source: over 2 years ago
  • Any clients of yours have a heavy reliance on Shared Mailboxes?
    What about using a tool like desk.com or other helpdesk/ticketing tool to have the customerservice@ flow into -. Source: about 3 years ago

Iterate mentions (1)

  • User survey feedback api for flutter.
    For example, there is this product , but it does not support flutter. Source: about 3 years ago

What are some alternatives?

When comparing Desk.com and Iterate, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pastel - Sticky note-based feedback collection tool for live websites

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!