Software Alternatives, Accelerators & Startups

Desk.com VS Grade.us

Compare Desk.com VS Grade.us and see what are their differences

Desk.com logo Desk.com

Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

Grade.us logo Grade.us

Review marketing and monitoring platform, white-labeled for agencies and SEOs
  • Desk.com Landing page
    Landing page //
    2023-10-09
  • Grade.us Landing page
    Landing page //
    2023-10-11

Grade.us is a review marketing platform with a growing suite of tools to: (1) convert happy customers into reviewers ("review-gen"); (2) recover disgruntled customers and pre-empt negative reviews; (3) monitor customer reviews across scores of third-party review sites in real-time; and (4) capture and amplify the business's positive reviews to reach a broader audience.

Grade.us is best suited to marketers and agenies who want an easy and flexible toolset to implement review marketing on their own terms, under their own brand, either as a standalone offering or within a larger product suite. With its growing reporting and analytics capability, Grade.us has quickly become the solution for creating and optimizing reputation and review marketing campaigns across a wide range of industries.

Desk.com videos

Desk.com - Customer Service Software Review

More videos:

  • Review - Desk.com vs. FreshDesk - my experience with the pricing models
  • Demo - Desk.com In-Depth Overview Demo

Grade.us videos

Quick Demo of Grade.us Review Marketing Platform

More videos:

  • Review - Grade.us Review Management Software
  • Review - Grade.us Webinar Walkthrough: The New Re-Designed Review Funnel Landing Page

Category Popularity

0-100% (relative to Desk.com and Grade.us)
Help Desk
100 100%
0% 0
Reputation Management
0 0%
100% 100
Customer Support
100 100%
0% 0
Online Reviews
0 0%
100% 100

User comments

Share your experience with using Desk.com and Grade.us. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Desk.com and Grade.us

Desk.com Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
App users can turn to Freshdesk community for advice, tips, and ideas on how to optimize customer service using the software

Grade.us Reviews

Review Generation Platforms: Which One Is Best for My Business?
How It Works: Grade.us is a well-known and trusted white-label review management tool with 10,000+ users generating reviews on sites like Google, Facebook, and 100+ industry-specific review sites. There are two unique features of Grade.us—their “review funnel,” which automates the process of asking, reminding, and guiding customers through the review process, and their...
Compare 31 of the Best Online Reputation Management Software Services
Grade.us is a white-label review management and marketing platform. The platform offers a suite of tools to convert happy customers into reviewers, recover disgruntled customers and pre-empt negative reviews, monitor customer reviews across third-party review sites, and capture and amplify positive reviews.

Social recommendations and mentions

Based on our record, Desk.com seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Desk.com mentions (4)

  • Planning to get Secretlab MAGNUS Pro XL but changed mind to get one from Desk Haus
    To like .com I know desk.com is taken but try some variation 1) Also recommend to post more videos testing your desk to extreme level 2) also to explain to people that MI is where alot of products come from 3) and doing what you keep on doing reviewing new desk and showing why yours is better (thats how I found out about you ). Source: over 1 year ago
  • Does Salesforce have a ticketing system built into it? Or do you have to create one?
    Desk.com is a light-weight version of SFDC that allows ticketing as well. Source: almost 2 years ago
  • Starting out with Nexo
    It can be found at coin desk.com and is available through all major podcast platforms. Source: almost 3 years ago
  • Any clients of yours have a heavy reliance on Shared Mailboxes?
    What about using a tool like desk.com or other helpdesk/ticketing tool to have the customerservice@ flow into -. Source: about 3 years ago

Grade.us mentions (0)

We have not tracked any mentions of Grade.us yet. Tracking of Grade.us recommendations started around Mar 2021.

What are some alternatives?

When comparing Desk.com and Grade.us, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Birdeye - #1 most trusted reputation and customer experience platform for local business

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Podium - Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ReviewTrackers - Software that generates new customer reviews, engages your customers and lets you listen and...