Desk.com VS Google Forms

Desk.com Reviews

Google Forms Reviews

1. ✓ Adrian | Mobile Forms - Digital Inspections - Enterprise Checklists - Data collection

   | Marketing at Mobile Forms | almost 4 years ago
   A good beginners tool to start your digital transformation.

   One of our customers said: Our small mining operation needed to go from paper based process to digital forms. At first, Google forms allowed us to use this Web-based platform that lets individuals and businesses of all sizes build customizable forms to conduct surveys and generate real-time response charts.

   We saw that a small sample of our field workers quickly adopted the new way of working.

   Step 1: accomplished.

   Now unto step 2.

   How do we deploy this unto our whole team? We needed email notifications, offline response collection when without wifi on the field. Our CIO and his director of operations needed deep data and trends analysis as well. Our inspectors, when doing their audits, needed to capture approx. 25 high definition pictures, some audio notes and a video which wasn't really possible with google forms.

   So, we can 100% credit the use of google forms to our transition towards a paperless process, but as we navigated saashub.com a little more, we were able to discover a world of alternatives. We strongly suggest to start using google forms before undergoing a big implementation plan towards such enterprise level inspection tools like nspek or even cheaper solutions like prontoforms.

   I am not sure if we would start with google's solution first if we would to do this digital transformation all over, but it did allow us to discover it's limits pretty quickly.

   At some point, we needed custom fields and functions, and none of us was able to code, so the nSpek training that comes with the application definitely sets it's self apart, giving us full autonomy.

   🏁 Competitors: nSpek, ProntoForms

   👍 Pros:    No sign up cost

   👎 Cons:    Customization|Customer support|Data protection and security|No video|No pictures

Desk.com mentions (4)

• Planning to get Secretlab MAGNUS Pro XL but changed mind to get one from Desk Haus

  To like .com I know desk.com is taken but try some variation 1) Also recommend to post more videos testing your desk to extreme level 2) also to explain to people that MI is where alot of products come from 3) and doing what you keep on doing reviewing new desk and showing why yours is better (thats how I found out about you ). Source: over 1 year ago

• Does Salesforce have a ticketing system built into it? Or do you have to create one?

  Desk.com is a light-weight version of SFDC that allows ticketing as well. Source: almost 2 years ago

• Starting out with Nexo

  It can be found at coin desk.com and is available through all major podcast platforms. Source: over 2 years ago

• Any clients of yours have a heavy reliance on Shared Mailboxes?

  What about using a tool like desk.com or other helpdesk/ticketing tool to have the customerservice@ flow into -. Source: about 3 years ago

Google Forms mentions (0)