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Delighted VS Zigpoll

Compare Delighted VS Zigpoll and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

Zigpoll logo Zigpoll

Collect genuine feedback from your customers, capture emails, and increase conversions with our interactive polling tool.
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • Zigpoll Landing page
    Landing page //
    2023-06-30

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

Zigpoll features and specs

  • User-Friendly Interface
    Zigpoll provides a clean and intuitive interface, making it easy for users to create and manage polls without requiring extensive technical knowledge.
  • Customizability
    Zigpoll allows for significant customization, enabling users to tailor polls to fit their specific needs and branding requirements.
  • Real-Time Analytics
    Users can access real-time analytics, providing immediate insights into poll responses and helping in prompt decision-making.
  • Embed Options
    Zigpoll offers flexible embed options, allowing users to integrate polls directly into websites, newsletters, or other digital media efficiently.
  • Integrations
    The tool supports a range of integrations with other platforms and applications, enhancing its usability within existing workflows.

Possible disadvantages of Zigpoll

  • Pricing
    For some users, the pricing structure may be a limitation, especially if they require advanced features which are only available on higher-tier plans.
  • Feature Limitation on Free Plan
    The free plan offers limited features, which might restrict small businesses or individual users from accessing all the functionalities they need.
  • Learning Curve for Advanced Features
    While basic features are user-friendly, there can be a learning curve for utilizing more advanced functionalities effectively.
  • Limited Offline Access
    Zigpoll primarily operates online, which means functionality can be limited in environments where internet access is unreliable.
  • Dependency on Third-Party Platforms
    For some embedding and integration features, Zigpoll may rely on third-party platforms, which could pose compatibility or dependency issues.

Analysis of Delighted

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Zigpoll videos

+ Add

Zigpoll Review - Customer Polling & Feedback Widget App

More videos:

  • Demo - Zigpoll Demo

Category Popularity

0-100% (relative to Delighted and Zigpoll)

Delighted

Zigpoll

Customer Feedback
90 90%
Customer Feedback
10% 10
AI
0 0%
AI
100% 100
Surveys
100 100%
Surveys
0% 0
User Feedback
91 91%
User Feedback
9% 9

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and Zigpoll

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A menโ€™s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Zigpoll Reviews

10 Best AI Tools for Customer Service to Elevate Your Support
If you want to be a customer service pro, you need to listen to your customers, and Zigpoll can help you hear them loud and clear. This customer feedback and survey platform enables you to collect information from your current and potential customers and use it to grow your business.
Source: clickup.com

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 4 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: about 5 years ago

Zigpoll mentions (0)

We have not tracked any mentions of Zigpoll yet. Tracking of Zigpoll recommendations started around Mar 2021.

What are some alternatives?

When comparing Delighted and Zigpoll, you can also consider the following products

Survicate - Collect feedback on your website and find out more about your visitors.

Doorbell.io - Collect in-app user feedback. Available on websites, iOS, and Android.

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

buddybuild - Buddybuild ties together continuous integration, continuous delivery and an iterative feedback solution into a single, seamless system. With buddybuild, you can focus on what matters most: creating awesome apps.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Luciq - Luciq is the Agentic Observability Platform for Mobile. Our intelligent AI agents detect, prioritize, and resolve issues across the app lifecycle, empowering teams to ship faster, deliver frustration-free sessions, and focus on building what matters

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