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Delighted VS Eloquant

Compare Delighted VS Eloquant and see what are their differences

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Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

Eloquant logo Eloquant

ELOQUANT provide a comprehensive software solution that can manage interactions and feedback while...
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • Eloquant Landing page
    Landing page //
    2023-09-25

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

Eloquant features and specs

  • Comprehensive Communication Solutions
    Eloquant provides a wide range of communication tools, including customer service, contact center, and feedback management solutions, offering a holistic approach to customer interaction.
  • Multichannel Capabilities
    The platform supports multiple communication channels such as voice, email, chat, and social media, enabling seamless customer engagement across different platforms.
  • User-friendly Interface
    Eloquant features an intuitive and user-friendly interface, making it easy for businesses to navigate and utilize its various functionalities effectively.
  • Customizable Solutions
    Eloquant offers highly customizable services that can be tailored to meet the specific needs and objectives of different businesses.
  • Strong Customer Support
    The company provides excellent customer support to help businesses implement and optimize the use of their solutions.

Possible disadvantages of Eloquant

  • Complexity for Small Businesses
    Due to its extensive features and capabilities, Eloquant might be too complex or overwhelming for smaller businesses or those with simpler communication needs.
  • Cost Considerations
    Eloquant’s comprehensive solutions can come at a higher price point, which might not be suitable for companies with limited budgets.
  • Learning Curve
    While the platform is user-friendly, it may still require some time and training for users to fully understand and leverage all the functionalities it offers.
  • Integration Challenges
    Integrating Eloquant with existing systems and third-party applications could be challenging for some businesses, depending on their current technical infrastructure.

Analysis of Delighted

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Eloquant videos

No Eloquant videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Delighted and Eloquant)

Delighted

Eloquant

Customer Feedback
95 95%
Customer Feedback
5% 5
Affiliate Marketing
0 0%
Affiliate Marketing
100% 100
Surveys
90 90%
Surveys
10% 10
User Feedback
100 100%
User Feedback
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and Eloquant

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Eloquant Reviews

We have no reviews of Eloquant yet.
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Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: almost 5 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: about 5 years ago

Eloquant mentions (0)

We have not tracked any mentions of Eloquant yet. Tracking of Eloquant recommendations started around Mar 2021.

What are some alternatives?

When comparing Delighted and Eloquant, you can also consider the following products

Survicate - Collect feedback on your website and find out more about your visitors.

17hats - The all-in-one business system for entrepreneurs.

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

1Flow - The leading in-app survey platform for mobile apps and websites to collect in-the-moment user feedback. Measure NPS, CSAT, CES, and PMF scores and gather feature-specific user feedback to improve your product.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Post Affiliate Pro - Post Affiliate Pro powers 27,000+ businesses. Get advanced tracking, automation, and seamless integrations. Start your 30-day free trial today—no credit card needed!

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