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Delighted VS Asklayer

Compare Delighted VS Asklayer and see what are their differences

Delighted

The fastest and easiest way to gather actionable feedback from your customers

Rating
0 reviews
Pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Alternatives Is it good?
Asklayer

Get real answers from your customers with Asklayers surveys, quizzes, polls and more. Works on any website with zero code and includes enterprise level features such auto-segmentation, user tagging, branching, NPS & CSAT calculation.

Rating
5.0 · 3 reviews
Alternatives Is it good?
Trexinet
Managed AI answering service for home-service businesses. Every call answered 24/7, callers qualified, jobs booked straight onto your calendar. Fully managed setup — we build and tune the call flows. $59/mo + 5¢/min, free 2-week pilot, no contract. sponsored

Which is more popular?

Based on our record, Delighted seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
Customer Feedback popularity
84% vs 16%
alternatives listed
230 vs 66

Base details

Website, pricing, platforms and company facts side by side.

Delighted
Asklayer
Website delighted.com asklayer.io
Pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+) Official pricing
—
Company 2013 2024
Listed in
Customer Feedback Surveys User Feedback Customer Experience Management Customer Experience Employee Feedback Net Promoter Product Market Fit Customer Support +6
Marketing Tools Customer Feedback User Feedback Forms And Surveys NPS +2

About Delighted and Asklayer

In their own words, as submitted to SaaSHub.

Delighted
Asklayer

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle. No code required.

Read more about Delighted

No description of Asklayer yet.

Features and specs

What each product offers, as listed by its team.

Delighted 11 features
Asklayer 5 features
  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials
  • User-Friendly Interface
    AskLayer provides a clean and intuitive interface that is easy to navigate, making it accessible for users with varying levels of technical expertise.
  • Comprehensive Feature Set
    The platform offers a wide range of features, including note-taking, task management, and collaborative tools, which enhance productivity and organization.
  • Integration Capabilities
    AskLayer can integrate with several other tools and platforms, enabling seamless workflow and data synchronization between different applications.
  • Real-Time Collaboration
    AskLayer allows multiple users to collaborate on the same projects in real time, facilitating teamwork and efficient project management.
  • Data Security
    The platform prioritizes data security with strong encryption and privacy measures to protect user data from unauthorized access.

Analysis

An editorial look at what each product does well and who it suits.

Delighted
Asklayer

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

No analysis of Asklayer yet.

Videos

Walkthroughs and reviews on video.

Delighted 2 videos + Add
Asklayer 0 videos + Add

Delighted used by Bonobos

More videos

  • - NPS Setup in 15 Seconds

No Asklayer videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Delighted
Asklayer
84% 84%
Customer Feedback
16% 16%
54% 54%
Forms And Surveys
46% 46%
77% 77%
Surveys
23% 23%
100% 100%
User Feedback
0% 0%

Questions & Answers

As answered by people managing Delighted and Asklayer.

What's the story behind your product?

Asklayer's answer:

Asklayer is built by a team of experts from Japan and was created out of frustration with low response rates associated with traditional surveys. We found that most users hate surveys, however they are willing to answer a few questions.

So we created Asklayer, a micro-survey tool that presents itself as simple questions to the user to reduce friction and increase response rates. Unlike traditional surveys we collect data after every question so even if the user abandons part way, you still get answers and a measure of the drop-off point.

The results of all these efforts is a much better user experience, a greatly increased response rate and a much greater total volume of data collected.

Who are some of the biggest customers of your product?

Asklayer's answer:

  • Walmart
  • Dyson
  • NZXT
  • Bloom
  • Japan national airline
  • City of Kanagawa

User comments

Share your experience with using Delighted and Asklayer. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Delighted no reviews yet
Asklayer 5.0 · 3 reviews

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Delighted 2 mentions
Asklayer 0 mentions
  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve... Source: almost 5 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting... Source: over 5 years ago

Tracking Asklayer since Mar 2024.

Alternatives to Delighted and Asklayer

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