Dato Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Dato mentions (22)

• Tools that keep me productive

  For managing meetings, Dato is a better date app for macOS. It's great for having multiple time zones in the address bar. I have my local time as well as UTC. I also use it for upcoming meetings and events. Previously I was using Meeter which is great for this, but it's one less app I need now. - Source: dev.to / about 1 month ago

• How I stay (more) focused with ADHD

  Dato is a calendar app that gives me quick access to my calendar from the menu bar. My favorite feature is that it shows upcoming calls in the menu bar. And there’s a global shortcut to open this link in your default browser. - Source: dev.to / 3 months ago

• Notion Calendar

  Weird question, but it seems similar to me; do you know how it compares to Dato? https://sindresorhus.com/dato. - Source: Hacker News / 5 months ago

• Today — Today’s schedule in your menu bar

  I made this companion to the built-in Calendar app for people who want to be able to quickly check their upcoming schedule without having to open the Calendar app. It also lets you quickly join video calls. I'm the creator of the Dato calendar app, which is quite large in scope. This app was a personal challenge to create the simplest calendar app possible. Source: about 1 year ago

• Is there a calendar app widget that shows multiple months?

  My Dato app has a widget to show the current month and the next month or the next three. Screenshot. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago