Software Alternatives, Accelerators & Startups

D4H VS Zendesk

Compare D4H VS Zendesk and see what are their differences

D4H logo D4H

The cloud platform for emergency response.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • D4H Landing page
    Landing page //
    2023-07-07

D4H is the cloud platform for emergency response; proudly supporting emergency operations in government, public safety, oil and gas, pharmaceutical, aviation, corporate, and healthcare organizations since 2008.

☁️ Cloud-based emergency management software 🕹 Extremely easy to use ⚙️ No-code customization 🤝 Commercial off-the-shelf service 🗓 Same-day deploy 🥇 Ranked #1 for emergency management on G2.com

🚨 Operations Center:

Operations Center is a real-time collaboration platform for planning and managing responses to incidents, emergencies, and crises as they occur within your region or organization. Build out pre-plans in advance and launch them with a single click to automatically run the appropriate incident action plans, checklists, tasks, status boards, library documents and prefilled ICS forms. Add-ons include our Control Room, designed for handling multiple calls to a security desk or operations center, any of which may escalate into a much larger situation at any time. A further insights and analytics add-on enables you to export this data post-incident to identify patterns and trends.

✅ Team Manager:

Team Manager is a web based tool designed specifically for emergency response teams to make sure that their people and their equipment are always ready to respond. Delivered using both web and mobile, you can manage the exercise and event schedule of a busy response organization, setting training requirements, credential tracking, attendance records, personnel profiles and much more. Our Equipment Management add-on ensures that your assets and your consumables are all tracked, inventoried, inspected, maintained, and ready to go at all times.

✨ We can provide these software products individually or as a complete suite. We deliver everything in the cloud, available all of the time. Our software is highly customizable and flexible to the needs of your organization. Contact us today for a custom demo.

  • Zendesk Landing page
    Landing page //
    2024-05-06

D4H

Website
d4h.com
$ Details
paid Free Trial
Platforms
Web Android Windows iOS Google Chrome Mac OSX Linux Safari Browser Firefox iPhone Chrome OS Cloud Edge
Release Date
2008 January

D4H videos

A high-level D4H Demo for Emergency Management

More videos:

  • Demo - What is D4H? A quick overview from our Founder & CEO

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to D4H and Zendesk)
Emergency Communications
100 100%
0% 0
Customer Support
0 0%
100% 100
Incident Management
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing D4H and Zendesk.

How would you describe your primary audience?

D4H's answer

D4H supports emergency response management in government, public safety, emergency management, oil and gas, pharmaceutical, aviation, corporate, and healthcare organizations worldwide.

What's the story behind your product?

D4H's answer

D4H was founded in 2008 by Robin Blandford, combining his background in the Coast Guard with an accomplished team of computer scientists, first responders, and emergency managers. It all started with one simple idea, “how can today’s data improve tomorrow’s performance?”. This is now how we live our lives. Driven by a talented executive team, D4H has injected global visibility into tens of thousands of response operations across the globe.

Who are some of the biggest customers of your product?

D4H's answer

The following is a selection of customers who have participated in case studies:

Emergency Management - Borger OEM - Horry County Fire Rescue - Knoxville-Knox County EMA - Lincoln County EMA - Waimakariri District Council - Waldo County EMA - Selwyn District Council - New Jersey EMS Task Force - Clinton County EMA

Healthcare - New York Presbyterian - Spartanburg Regional Healthcare System - South Leicester Community First Responders - NCH Healthcare System

Private Sector - Subsea 7 - Resolve Marine Group - Safair

USAR & Technical Rescue - Canada Task Force 1 - Illinois USAR Task Force 1 - Michigan USAR Task Force 1 - Northeast Massachusetts Technical Rescue Team

Hazmat - Chester County Hazmat - Glendale Hazmat - Massachusetts Statewide Hazmat - Montgomery County Hazmat - Oakland County Hazmat - SERT Hazmat - Western Wayne County Hazmat

Search and Rescue (SAR) - Alberta SAR - Animal Evac New Zealand - BCSARA - Coastguard New Zealand - Channel Islands Air Search - Solent Sea Rescue - SARZA

Helicopter Emergency Medical Services (HEMS) - Yorkshire Air Ambulance - Toll Helicopters

Emergency Medical Services (EMS) - New Jersey EMS Task Force - BEEP Doctors

Bomb Squad - Rhode Island Bomb Squad

Law Enforcement - Horry County Police Department - Berkeley County SWAT

Why should a person choose your product over its competitors?

D4H's answer

Our number one priority is ease of use. We believe emergency management software should fit in with and enhance existing processes, not interrupt and complicate them.

What makes your product unique?

D4H's answer

We are a 100% cloud-based, off-the-shelf, no code software solution for emergency management.

We build our connections and relationships deeply and understand that people do business with people. We focus on delivering tangible human outcomes and believe the rest will follow.

User comments

Share your experience with using D4H and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare D4H and Zendesk

D4H Reviews

We have no reviews of D4H yet.
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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Zendesk should be more popular than D4H. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

D4H mentions (1)

  • Job: Junior Account Executive at D4H
    Hi r/searchandrescue! This account is my personal account but exceptionally I'm posting on behalf of work, D4H Technologies. I'm sure many are already familiar, but for those that don't, we build software for emergency response orgs. Tons of our users are SAR teams though we've also got some adjacent industries like HAZMAT, hospitals, disaster response NGOs and such. Source: about 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing D4H and Zendesk, you can also consider the following products

DisasterLAN - Customer-Driven Solutions for Real World Challenges

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Veoci - You know how to keep your people, organization, and community safe through any crisis. Veoci is here to make sure that happens, comprehensively. There is no other software solution like Veoci.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WhosOnLocation - WhosOnLocation is a visitor management system that makes it easy for reception teams and/or non-manned reception areas to know their visitor.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!