Software Alternatives, Accelerators & Startups

CustomGPT.ai VS Zoho Desk

Compare CustomGPT.ai VS Zoho Desk and see what are their differences

CustomGPT.ai logo CustomGPT.ai

Turn Data into Dialogue with AI-Driven Precision.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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  • CustomGPT.ai CustomGPT.ai | Custom GPT With ALL Your Business Content
    CustomGPT.ai | Custom GPT With ALL Your Business Content //
    2024-08-30
  • CustomGPT.ai Pricing - CustomGPT.png
    Pricing - CustomGPT.png //
    2024-08-30
  • CustomGPT.ai Sign In
    Sign In //
    2024-08-30
  • CustomGPT.ai CustomGPT's Dashboard
    CustomGPT's Dashboard //
    2024-08-30

At CustomGPT.ai, we turn data into dialogue. Our platform uses your specific business content to create accurate and secure conversations. It's designed for anyone to use effectively, helping your teams respond faster and improving how you engage with customers. Think of CustomGPT.ai as a tool that not only enhances team productivity but also boosts customer satisfaction and drives revenue, all through a user-friendly, no-code interface.

Main Use Cases:

  • Knowledge Management: Onboarding & Training, Internal Search Tool, and Competitive Analysis
  • Topic Research: Customer Service, Engagement Analytics, and Help Center Optimization
  • Customer Engagement: Research Assistance, Content Analysis, and Site Search
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

CustomGPT.ai

$ Details
paid Free Trial $99.0 / Monthly
Platforms
-
Release Date
2023 February
Startup details
Country
United States

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date
-

CustomGPT.ai features and specs

  • High Accuracy
    Our anti-hallucination technology delivers industry-leading precision.
  • Extensive Document Support
    Ingests 1400+ document types and handles over 60 million words.
  • Multilingual Integration
    Supports 92 languages and sitemap integration.
  • Multiple AI Agents
    Create up to 10 AI agents per standard account.
  • Flexible Deployment
    Deploy via live chat, website embed, SGE, API, or AI assistant.
  • Citations
    Includes citations for credible responses.
  • SOC-2 Compliant
    Meets high security and privacy standards.

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Analysis of CustomGPT.ai

Overall verdict

  • CustomGPT.ai is a strong choice if your needs revolve around personalized content generation and AI model customization. It stands out with its user-friendly interface and the flexibility it offers in creating custom solutions. Its performance and capabilities make it a valuable tool in the workspace for those who require specific and contextually relevant AI-generated content.

Why this product is good

  • CustomGPT.ai is notably effective for those seeking a bespoke solution for generating content utilizing the power of AI. It offers a platform where users can create tailored AI models that suit their specific content creation needs. The ability to customize the underlying model allows for a higher degree of relevance and accuracy in generated content, which is a significant advantage for businesses and individuals needing precision and personalization.

Recommended for

  • Businesses needing customized AI solutions
  • Content creators looking for personalized content generation
  • Organizations aiming to integrate specific knowledge bases into AI models
  • Developers interested in customizing AI tools for niche applications

CustomGPT.ai videos

The Easy Way To Transform Customer Experiences With AI- CustomGPT

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to CustomGPT.ai and Zoho Desk)
AI
100 100%
0% 0
Customer Support
14 14%
86% 86
Chatbots
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing CustomGPT.ai and Zoho Desk.

Who are some of the biggest customers of your product?

CustomGPT.ai's answer

-MIT -Biamp -Dlubal

What makes your product unique?

CustomGPT.ai's answer

CustomGPT is based on your business content. This results in trusted responses based on your business – not generic responses you would see in ChatGPT.

CustomGPT is powered by the same advanced AI language models (LLMs) that power OpenAI’s ChatGPT-4, so you get the latest in AI technology. And since it has ingested your data, it can generate more accurate and relevant responses, without hallucinations – that is, making up facts. This enhances the overall performance and personalization, allowing your business to benefit from improved employee efficiency and customer experience.

As AI technologies continue to advance, we will automatically include the latest AI technology in all CustomGPT chatbots, so you can benefit from the latest AI technology always and automatically!

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CustomGPT.ai and Zoho Desk

CustomGPT.ai Reviews

We have no reviews of CustomGPT.ai yet.
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Zoho Desk Reviews

  1. Neha
    · Helpdesk Manager at Tagio ·
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya
    · Co-Founder at SMBCon ·
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

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Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
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Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
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Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
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Social recommendations and mentions

Based on our record, CustomGPT.ai should be more popular than Zoho Desk. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CustomGPT.ai mentions (10)

  • Would it be profitable to build chatbots for people using ChatGPT?
    Problem is there's this no-code site that makes the entire process very simple, so not sure what value I'll be bringing to the table if they can just use that site. Source: almost 2 years ago
  • AI Chatbot companies?
    Https://customgpt.ai/ - Seems to be more robust, the guy behind it has had software businesses before and claims its doubling every few weeks. Has more robust ability to upload files, scale and be secure it seems. Source: almost 2 years ago
  • ChatGPT + PDF Database
    This might be what you are looking for https://customgpt.ai/. Source: about 2 years ago
  • So we built CustomGPT an OpenAI-powered platform that allows anyone to “Build Your Own ChatBOT” using your own data.
    Would you like to give it a trial ? Learn more here : https://customgpt.ai/ ... Feel free to ask us anything, really! And be sure to let us know what you think! Source: about 2 years ago
  • [P] Build ChatGPT-4 chatbots with your own data using CustomGPT.
    Learn more here: https://customgpt.ai/. Source: about 2 years ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing CustomGPT.ai and Zoho Desk, you can also consider the following products

Chatbase - Build a ChatGPT-like chatbot from your knowledge base.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SiteGPT - ChatGPT for every website.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Chatsimple - Chat, Charm, Convert: Your AI Powerhouse for Digital Sales!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!