Software Alternatives, Accelerators & Startups

css.gg VS BoldDesk

Compare css.gg VS BoldDesk and see what are their differences

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css.gg logo css.gg

Minimalistic Icon library Designed by code. Customizable & Retina-Ready icons entirely built in CSS.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • css.gg Landing page
    Landing page //
    2021-11-20
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based AI Powered customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

css.gg

Website
css.gg
Pricing URL
-
$ Details
Platforms
-
Release Date
-

css.gg features and specs

  • Free to Use
    css.gg offers a collection of icons that are completely free to use, making it an accessible resource for developers and designers with limited budgets.
  • Customizable
    The icons provided by css.gg can be easily customized through CSS, allowing users to adjust dimensions, colors, and animations to suit their specific needs.
  • No Attribution Required
    Icons from css.gg do not require any form of attribution, simplifying legal use in commercial and personal projects.
  • Lightweight
    The icons are lightweight and do not significantly increase the loading time of websites, contributing to better overall performance.
  • SVG and CSS Format
    css.gg provides icons in SVG and CSS formats, offering flexibility in how they can be integrated into different types of web projects.

Possible disadvantages of css.gg

  • Limited Icon Set
    While css.gg offers a variety of icons, its collection is not as extensive as some other icon libraries, which might limit options for very specific use cases.
  • No Icon Search
    The website lacks a search function, making it more time-consuming for users to find specific icons, especially when browsing through the collection.
  • Basic Design
    The simplicity of the icons may not be suitable for projects seeking more intricate or unique designs, potentially requiring additional customization.
  • No Brand Icons
    css.gg does not include brand-specific icons, which may require users to find alternative sources for such graphics.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration
  • AI Agents

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

css.gg videos

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BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to css.gg and BoldDesk)
Web Icons
100 100%
0% 0
Customer Support
0 0%
100% 100
Vector Icons
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing css.gg and BoldDesk.

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your businessโ€™s needs.

  3. AI Agent - it actively handles repetitive queries, drafts responses, summarizes tickets, and helps agents work smarter and faster.

  4. No-Code Customization: Easily tailor workflows, forms, and automations without needing developers or IT support.

  5. Multilingual Support: Serve global customers with AI-powered translations and localized self-service portals.

  6. Unified Omnichannel Experience: Manage email, chat, social, and more from a single, streamlined interface.

  7. Scalable for Any Size: Whether you're a startup or an enterprise, BoldDesk grows with your businessโ€”without adding complexity.

  8. Transparent Pricing & Long Trial: Offers a 15-days free trial and flexible plans, making it easy to get started and scale affordably.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare css.gg and BoldDesk

css.gg Reviews

Revolutionize Your Icon Collection: 5 CSS Icon Sites to Boost Your Web Designs
CSS.gg is a unique library that offers a minimalist collection of icons with a focus on simplicity and ease of use. This library includes over 700 icons, each with a single CSS class name. CSS.gg is a great choice if you prefer a lightweight approach to incorporating icons into your project.

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, css.gg should be more popular than BoldDesk. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

css.gg mentions (3)

  • 29 Websites For Free Icon Sets
    Css.gg - A library of more than 500 minimalistic CSS icons, which are customizable and retina-ready. - Source: dev.to / about 2 years ago
  • 10 FREE SVG Icon Libraries For Front-End Developers
    700+ CSS Icons: Pure CSS icons library, Customizable & Retina-Ready built 100% in pure CSS, SVG, SVG Sprite, styled components, Figma, and Adobe XD. Easy integration: Embed, NPM & API. - Source: dev.to / almost 3 years ago
  • Good News!!! Catagories...
    // Define and ADD custom CSS Const customCSS = ` hr { background-color: #ccc !important; } a.menu-link I { margin-right: 16px; } `; Const style = document.createElement("style"); Style.type = "text/css"; Style.appendChild(document.createTextNode(customCSS)); Head.appendChild(style); // Define separator Const separator = document.createElement("hr"); Separator.setAttribute("width",... Source: about 3 years ago

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: about 2 years ago

What are some alternatives?

When comparing css.gg and BoldDesk, you can also consider the following products

Font Awesome - Font Awesome makes it easy to add vector icons and social logos to your website. And version 5 is redesigned and built from the ground up!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Flaticon - A database of free vector icons.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Flat Icons - 20,000 unique, customizable icons with free lifetime updates

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.