Software Alternatives, Accelerators & Startups

Crisp Chat VS Codeception

Compare Crisp Chat VS Codeception and see what are their differences

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Crisp Chat logo Crisp Chat

Multi-channel customer support software

Codeception logo Codeception

Codeception is a new full-stack testing PHP framework.
  • Crisp Chat Landing page
    Landing page //
    2023-03-07

Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:

Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)

Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.

  • Codeception Landing page
    Landing page //
    2022-08-03

Crisp Chat

Website
crisp.chat
$ Details
freemium $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)
Platforms
Browser Android Windows iOS Mac OSX REST API JavaScript PHP Shopify Wordpress
Startup details
Country
France

Crisp Chat features and specs

  • User-Friendly Interface
    Crisp Chat offers an intuitive and easy-to-navigate interface, making it accessible for users without needing extensive technical knowledge.
  • Multi-Channel Support
    The platform supports various communication channels including email, live chat, and social media, helping businesses manage all customer interactions from a single platform.
  • Real-Time Notifications
    Crisp offers real-time notifications for incoming messages, ensuring that responses are timely, which can enhance customer satisfaction.
  • Customizable Chatbox
    Businesses can customize the chatbox to match their brandโ€™s theme, which helps in maintaining brand consistency.
  • Integrated CRM Features
    Crisp includes built-in CRM functionalities, allowing businesses to track and manage customer interactions efficiently.
  • Analytics and Reporting
    The platform provides detailed analytics and reporting features, which help businesses track performance metrics and improve customer service strategies.

Possible disadvantages of Crisp Chat

  • Limited Free Plan
    The free version of Crisp Chat has limited features and is suitable mainly for small businesses or personal use. Advanced features require a paid subscription.
  • Third-Party Integrations
    While Crisp Chat supports many integrations, some users find that it lacks direct integrations with specific niche tools, requiring additional steps to connect.
  • Learning Curve for Advanced Features
    While the basic features are user-friendly, there can be a learning curve for more advanced functionalities, which might require time to master.
  • Message Limitation
    In some plans, there are limitations on the number of messages that can be sent per month, which might not be ideal for businesses with high communication needs.
  • Mobile App Limitations
    The mobile app version of Crisp Chat can be less robust compared to the desktop version, potentially impacting the user experience on mobile devices.

Codeception features and specs

  • Unified Testing Framework
    Codeception allows you to write tests for unit, functional, and acceptance testing in one framework, offering a consistent interface and reducing the need to switch between tools.
  • BDD Support
    Codeception supports Behavior Driven Development (BDD) which enables writing human-readable test scenarios, making it easier for non-developers to understand test cases.
  • Modular Architecture
    Codeceptionโ€™s modular architecture makes it highly extensible and customizable, allowing the reuse of modules and integration with popular frameworks like Symfony, Laravel, and Yii.
  • Comprehensive Suite of Helpers
    It offers a wide range of helper modules for various tasks and integrations, such as interacting with web pages and SOAP/REST APIs, which simplifies the setup of tests.
  • Active Community and Documentation
    Codeception has an active community and comprehensive documentation, which provides support and examples for most use cases.

Possible disadvantages of Codeception

  • Complex Setup for Beginners
    The flexibility and feature set of Codeception might be overwhelming for newcomers, requiring more time to understand and correctly set up the environment.
  • Steep Learning Curve
    Codeceptionโ€™s comprehensive range of functionalities and modularity may result in a steeper learning curve compared to simpler testing frameworks.
  • Overhead for Small Projects
    For small projects, Codeception might be an overkill due to its complex configuration and multitude of features, which might not all be needed.
  • Heavy Dependency on PHP
    As Codeception is a PHP-based testing framework, teams using multiple languages or technologies might require separate solutions for non-PHP environments.
  • Performance Overhead
    Running complete acceptance tests through browsers can lead to performance overhead, especially for large test suites, possibly requiring more infrastructure and time.

Crisp Chat videos

No Crisp Chat videos yet. You could help us improve this page by suggesting one.

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Codeception videos

Our First Acceptance Test [6/24] Codeception & Symfony2

More videos:

  • Tutorial - How to Run Codeception Tests [5/24] Codeception & Symfony2
  • Review - Bootstrapping Codeception [2/24] Codeception & Symfony2

Category Popularity

0-100% (relative to Crisp Chat and Codeception)
Customer Support
100 100%
0% 0
Automated Testing
0 0%
100% 100
Live Chat
100 100%
0% 0
Browser Testing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Crisp Chat and Codeception

Crisp Chat Reviews

  1. Guybrush
    ยท Working at TPOP ยท
    Fantastic service

    We've moved from Helpscout to Crisp and we're delighted. Their team is very nice.

    ๐Ÿ Competitors: Intercom, HelpScout, Zendesk
    ๐Ÿ‘ Pros:    Price|Great customer support|Best customer service|A lot of options

10 Best ManyChat Alternatives for Bot Building in 2024
Crisp is another chatbot software and a great free alternative to ManyChat. The platform allows you to score potential customers, route conversations to appropriate teams, and tailor messaging based on visitor choices using an intuitive chatbot editor. A code-free chatbot builder seamlessly sends information to Crisp CRM or your preferred CRM.
Source: sendpulse.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Another powerful Tawk.to free alternative is Crisp, which enables your website to work 7/24 and in many languages. Remember developing customer experiences should tend to be seamless. Another exciting thing about Crisp is in-chat games for customers while waiting for an agent. Crisp also provides a combination of live chat software and chatbots, CRM, and a knowledge base.
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crispโ€™s name seems to refer to the design of its chatbot interfaces. The popup chat is indeed very crisp, being the platformโ€™s most well-received feature. Many customers find the entire Crisp experience to be surprisingly straightforward.
Source: www.tidio.com
"Pay 880$ per month" - Intercom
Are you saying about CRISP CRM plan. As per their features they offer much more in automated campaign and lead management. We were planning to go with that.

Codeception Reviews

We have no reviews of Codeception yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Crisp Chat should be more popular than Codeception. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Crisp Chat mentions (13)

  • Tech Stack Lessons from scaling 20x in a year
    Some things just work. Our frontend is still Nuxt with Typescript and Tailwind (RIP). Our backend is still Go with Go-Gin. We still run on Hetzner bare-metal and use Firecracker for virtualization. Terraform still manages our infrastructure. Redis still handles caching. Crisp still powers customer support. AWS SES still sends our transactional emails. - Source: dev.to / 6 months ago
  • DevLog 20250820: Towards Unified Chat Gateway
    Importantly, in practice, most production "Chat" windows on websites were not fully automated. They were a blend of machine + human, where the chatbot handled basic queries and human agents stood by to take over for complex requests. This ensured customer satisfaction while keeping automation lightweight. A notable example, widely used today, is Crisp. I mention it here only because I consider it a competitor to... - Source: dev.to / 11 months ago
  • Show HN: Progressor โ€“ coach that breaks down big goals into actionable steps
    It seems to be using https://crisp.chat/en/. - Source: Hacker News / about 1 year ago
  • Weekly Indie Log #2
    Crisp - For users to reach out to me if thereโ€™s any problem via live chat. - Source: dev.to / over 1 year ago
  • The Tech Stack of a Cloud Computing Startup
    Of course there are a bunch more tools that we use, some great, some not. Two notable ones are Crisp for customer support and AWS SES for sending out emails (we send out quite a lot of transactional emails!). - Source: dev.to / over 1 year ago
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Codeception mentions (8)

  • Any pro-tips for writing automated tests with Selenium PHP?
    Personal experience: - donโ€™t use Behat unless you really needed a โ€œstory tellingโ€, it has a intermediate layer Gherkin that youโ€™ll need to code. You can write โ€œGiven/When/Thenโ€ steps but youโ€™ll also need to write โ€œphp codeโ€ that will interpret this step. - using real browser be prepared for instability - any interaction with JavaScript can broken/delay execution - be prepared that this tests are call functional... Source: about 3 years ago
  • PHPUnit, do i need to learn it?
    Codeception: https://codeception.com/. Source: over 3 years ago
  • Advice for an older symfony 4.4 project
    I would say to check out Codeception. Codeceptions has modules for Symfony and database generally. Long and short of it is that if you want you can run api tests that go into the controllers and rollback the database afterwards. Source: almost 4 years ago
  • Automating Tests using CodeceptJS and Testomat.io: First Steps
    There are enough blog posts about Jest or Cypress already, so let me introduce Codecept. It comes in two flavors. There is Codeception for PHP, and there is CodeceptJS for JavaScript which we will be using here. - Source: dev.to / almost 4 years ago
  • Testing PHP Applications
    There are many tools you can use for this purpose, but one I particularly like is CodeCeption. What I like most about it is that it's a unified tool that can be used to perform several types of tests, acceptance being one of them. - Source: dev.to / almost 4 years ago
View more

What are some alternatives?

When comparing Crisp Chat and Codeception, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

PHPUnit - Application and Data, Build, Test, Deploy, and Testing Frameworks

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

TestMu AI (Formerly LambdaTest) - Worldโ€™s first full-stack Agentic AI Quality Engineering platform.

Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.

CrossBrowserTesting - Browser Testing made simple! Run automated, visual, and manual tests on 1500+ real browsers and mobile devices. Test more browsers, in less time.