Crescendo.ai

Website

crescendo.ai

Pricing URL

Official Crescendo.ai Pricing

$ Details

paid

Categories

#AI Chatbots #Customer Support Automation #AI Voice Bot #Email Automation #Customer Service #AI #AI Assistant #Customer Support #AI Tools #Chatbot Platforms & Tools #Support Automation #AI Agents

Startup details

Country

United States

Founder(s)

Matt Price, Anand Chandrasekaran, Andy Lee, Dr. Slava Zhakov

Employees

2,000 - 4,999

Hello History: AI ChatBot

Website

hellohistory.ai

Pricing URL

-

$ Details

-

Categories

#AI #Design Tools #Productivity #Marketing

Crescendo.ai features and specs

• AI voice assistant
  AI-powered voice agents to automate phone support. It talks directly with customers, avoiding the lifeless IVR menus are needed
• AI live chat agents
  An improved version of chatbots, that sounds like humna, not machine. It pulls answers directly from your CRM, knowledge-base, policies, and past interactions; no need for complex decision-trees and workflows.
• Email autoresponders
  Automates email support with advanced NLP and LLM. It is powerful enough to resolve up to 90% of email tickets in minutes.
• In-built VoC
  An insightful Voice of Customer (VoC) dashboard to provide 360 degree view of all the customer conversations, categories, hands-off reasons, recurring issues, sentiment analysis and more.
• SMS support
  Provides automated customer support on SMS with AI.
• Automated CSAT
  Automatically calculates CSAT for all the conversations; no need to rely on the manual surveys. The powerful AI considers tone, resolution time, usage of certain keywords, the ending of the conversation, etc, to calculate the accurate CSAT.
• Human-backed outsourcing - *Unique
  Free access to 3,000+ highly trained support reps, QA professionals, CX experts, and onboarding specialists that you can use as your extended team.

Hello History: AI ChatBot features and specs

• Historical Insights
  Hello History AI ChatBot provides users with detailed historical insights and information, making it a valuable resource for learning about various historical events and figures.
• Engaging Learning Experience
  The chatbot offers an engaging and interactive way to learn history, which can be more captivating than traditional methods such as reading textbooks.
• Accessibility
  As a digital platform, Hello History is easily accessible from anywhere with an internet connection, making it convenient for users to explore history anytime and anywhere.
• Customizable Interactions
  Users can tailor their interactions with the chatbot, focusing on specific historical periods or events that interest them the most.

Possible disadvantages of Hello History: AI ChatBot

• Accuracy Concerns
  As with any AI-based information source, there are potential concerns about the accuracy and reliability of the historical data provided by the chatbot.
• Limited Contextual Understanding
  The chatbot might struggle with understanding complex historical contexts or nuanced interpretations, which can limit the depth of conversations.
• Dependence on Data Inputs
  The quality and breadth of information are directly dependent on the data it has been trained on, which might not cover all aspects or perspectives of history.
• Lack of Personal Human Interaction
  While engaging, interactions with a chatbot lack the personal touch and dynamic exchange of ideas that one might experience with a knowledgeable human historian.