Software Alternatives, Accelerators & Startups

Craft CMS VS Userback

Compare Craft CMS VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Craft CMS logo Craft CMS

Content management system built on Yii PHP Framework

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Craft CMS Landing page
    Landing page //
    2023-10-22
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Craft CMS features and specs

  • Customizability
    Craft CMS offers extensive customization options, making it ideal for complex and unique projects. Developers have full control over HTML and can use Craft's robust content modeling features.
  • User-Friendly Interface
    The admin panel is intuitive and user-friendly, which makes content management easy for non-technical users. The experience is smooth and modern, enhancing productivity.
  • High Performance
    Craft CMS is designed to be fast and efficient, offering excellent performance even with complex and data-rich websites.
  • Security
    It offers strong security features, regularly updates for vulnerabilities, and has built-in protection against common threats like SQL injection and XSS attacks.
  • Support and Community
    Craft CMS has a strong community and excellent support. Users have access to thorough documentation, a vibrant forum, and a Slack channel where they can get help and share knowledge.

Possible disadvantages of Craft CMS

  • Cost
    Craft CMS is not free and can be relatively expensive compared to other CMS options, especially for smaller projects or businesses with limited budgets.
  • Development Skills Required
    While it's user-friendly for content creators, setting up and customizing Craft CMS requires development skills, which might not be ideal for users without technical expertise.
  • Learning Curve
    For new users, particularly those without a background in web development, there can be a steep learning curve to fully utilize Craft CMS's features and capabilities.
  • Limited Plugins
    While the plugin ecosystem is growing, Craft CMS has fewer plugins available compared to more established CMS platforms like WordPress. This may limit functionality out-of-the-box.
  • Hosting Requirements
    Craft CMS has specific server requirements, and not all hosting providers may easily accommodate them. This can limit hosting options and potentially increase costs.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Craft CMS videos

What is Craft CMS 3?

More videos:

  • Review - A Tour of the Craft CMS

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Craft CMS and Userback)
CMS
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Blogging
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Craft CMS and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Craft CMS and Userback

Craft CMS Reviews

Top 10 Web Content Management Systems
If you are not satisfied with non of these options, I encourage you to check out Craft CMS. An open-source powered all-in-one CMS, with highly active community for your needs. Cloudzyโ€™s Craft CMS hosting, is a go to solution for all web admins and content publishers who are willing to manage their website with Craft CMS.
Source: cloudzy.com
34 Headless CMS That Should Be On Your Radar
Craft CMS features custom fields, drag-and-drop layout management, multi-site management, localization, asset management, live content previews, and a built-in image editor. Each user can also attain their own customizable dashboard.
Source: www.cmswire.com
9 Reasons I Think Craft is the Best CMS on the Market Today
Craft CMS is simple, minimalistic, agile and has every capability a modern CMS framework needs. Over the past ten years we have worked with every CMS you could think of (Wordpress, Drupal, Rails+ActiveAdmin, Ghost, Weebly, DjangoCMS, Jekyll, Joomla, Tumblr, Squarespace, Expression Engine, Statamic, Blogger)โ€ฆ here are the reasons why weโ€™ve landed firmly with Craft as our โ„–1...
Source: hackernoon.com

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Craft CMS seems to be a lot more popular than Userback. While we know about 33 links to Craft CMS, we've tracked only 3 mentions of Userback. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Craft CMS mentions (33)

  • 16 Best CMS Platforms for Websites in 2025
    Craft CMS is a flexible and developer-friendly platform that focuses on custom design and structured content. Itโ€™s best for agencies and designers building tailored websites, offering complete control over content modeling and front-end rendering. - Source: dev.to / about 1 year ago
  • Matt Mullenweg Asks What Drama to Create in 2025, Community Reacts
    There was a whole rash of them a few years back. I'm not sure if any of them took off or what. https://ghost.org/ https://strapi.io/ https://getgrav.org/ https://craftcms.com/. - Source: Hacker News / over 1 year ago
  • Different flavors of content management
    The most typical approach is having a CMS admin panel sit somewhere on the server; everyone with an account uses this. This is a very convenient approach, especially when working with a team. This way, many people can work on different articles simultaneously without worrying about potential conflicts or overwriting stuff. The only con is related to security - everyone can try to get inside, and if you forget to... - Source: dev.to / almost 3 years ago
  • Go with PHP
    PHP has a lot of top tier CMSes. IMHO bunch of them are even better than Statamic. Craft CMS (https://craftcms.com/) is a lot more mature database based CMS. Kirby (https://getkirby.com/) is better at flat-file and has a lot better admin interface. Twill (https://twillcms.com/) is better integrated in Laravel and is fully open-source. Statamic mostly feels like it's sitting besides Laravel and they call themselves... - Source: Hacker News / about 3 years ago
  • Stack to build and deploy a fully functional personal blog?
    You're basically looking for any CMS that supports headless mode. E.g. Strapi (https://strapi.io/, NodeJS based), CraftCMS (https://craftcms.com/, PHP based) or countless others. Source: about 3 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Craft CMS and Userback, you can also consider the following products

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Marker.io - Visual feedback and bug reporting tool for websites

Drupal - Drupal - the leading open-source CMS for ambitious digital experiences that reach your audience across multiple channels. Because we all have different needs, Drupal allows you to create a unique space in a world of cookie-cutter solutions.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Statamic - Build better, easier to manage websites. Enjoy radical efficiency. It's everything you never knew you always wanted in a CMS.

BugHerd - BugHerd: The Website Feedback Tool for Agencies