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Filum brings WhatsApp, Zalo, Messenger, Shopee and Email into a single inbox where an AI Agent works around the clock - replying instantly, closing orders overnight, and opening tickets or handing off to the right person on its own.

Website, pricing, platforms and company facts side by side.
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| Website | github.com | filum.ai |
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| Company | — | Startup from Vietnam · 10 - 19 employees · 2024 |
| Listed in | — |
In their own words, as submitted to SaaSHub.


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Filum AI is a customer conversation platform for businesses that sell and support across many channels at once. Unified inbox. WhatsApp, Facebook Messenger, Instagram, Zalo, Shopee, Lazada, email and webchat — 50+ channels in a single queue, with full customer history attached to every...
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Filum AI - Introduction
As answered by people managing cppq and Filum.
Filum's answer:
Filum's answer:
Filum AI combines an omnichannel inbox with AI agents that take action, not just reply. The agents answer product questions, create leads, follow up and close orders, and hand off to a human when you tell them to.
It also covers the channels Southeast Asian businesses actually sell on — Shopee, Lazada, Shopify, WhatsApp and Messenger — alongside email and webchat, in one queue with full customer history. Most tools in this category cover Western channels well and marketplace channels not at all.
Sentiment and intent are captured across every conversation rather than a sampled subset, and the platform is ISO 27001 certified with SSO/SAML, role-based access and audit trails.
Filum's answer:
Three reasons, depending on what you're comparing against.
If you're using a Western helpdesk, you're probably running your marketplace and Whatsapp, Shopify, zalo conversations outside it. Filum puts Shopee, Lazada, Zalo, WhatsApp and Messenger in the same inbox as email and webchat, so nothing lives in a separate tab.
If you're using a chatbot, the difference is that Filum's AI agents are trainable on your own products and policies and can complete tasks — create a lead, place an order, escalate — instead of deflecting to a FAQ.
If you're comparing on cost, we're built and run from Vietnam, which means we can price below vendors with a US cost base for the same capability. That's a structural difference, not a promotional discount.
Filum's answer:
Customer-facing teams at businesses that handle high conversation volume across several channels at once — online retail and e-commerce, F&B chains, education, healthcare and financial services.
The typical user is a support or CS lead with a team of 3–5 agents who are already answering customers in four or five places and losing context between them. Filum is used by both mid-market brands and enterprises across Southeast Asia.
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