CoPointer is a co-browsing tool. It allows agents / operators to join customers in their browsing sessions, interacting and collaborating with them in real time. Customer and agent can browse your website together, resolving customer issues faster. So, your customer will get fully personolized support. It means happy customer. And happy customer -> long term customer -> more value to your business. Copointer delivers: - Higher customer satisfaction - Increased trust - Higher conversion rates - Easier customer onboarding - Personalized service - Private and secure environment - Quick solutions to customer’s query

Use our knowledge management software to set up a knowledge base and share information, documents, files, FAQs, how-to guides, and training material with staff and customers in a highly organized way. It reduces the time spent on customer support, improves the productivity of employees, and saves precious time wasted on searching for information. Its powerful group-based permission structure with private categories makes it easy to target and deliver, content to specific groups of knowledge base readers. With PHPKB, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. PHPKB provides a world-class authoring experience and can be easily customized to meet the needs of small to large scale enterprises.

Feature list of Knowledge Management Software - PHPKB

1. WYSIWYG Editor with Markdown Support
2. Review & Publish
3. Category Manager
4. Document Versioning & Rollback
5. Internal Commenting (Collaboration)
6. Backup (Both Database and Assets)
7. Custom Domain Mapping (For Cloud Hosted Licenses)
8. Intelligent Knowledge Base Search
9. Design Customization and Branding
10. Multilanguage Support with Automatic Content Replication