Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Conversion Crimes. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I am Beatriz Siqueira, and I am a member of the Conversion Crimes team. Our company specializes in usability testing, and currently, one of our clients operates in the Food and Beverage or Hospitality industry They are is seeking insights insights regarding their website's functionality. The primary areas of interest include navigation ease and an evaluation of their value proposition. This assessment is... Source: 8 months ago
My name is Beatriz, I work for Conversion Crimes - a usability testing platform that aims to improve websites & apps. Source: about 1 year ago
Conversioncrimes is a platform where you can share your opinions on websites and provide insights that help businesses improve their customer experiences. Register, complete 2 sample tests and become a tester. Payments are made every Monday for each approved test until the payment time. Source: about 2 years ago
Conversion Crimes is a user testing platform that you can share your knowledge, give your opinion on websites and earn money. Source: about 2 years ago
When the pandemic hit I decided to go all-in on a project I'd been building on the side - Conversion Crimes. I am a non-technical and solo founder. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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