Contracts360
Icertis Contract Management Software
ContractExperience
KOHO Software
Conga Contracts
Concord
Contracts 365
PandaDoc
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Service providers too often have struggles and battles with their clients. The lower end of the spectrum is misunderstandings, doing out-of-scope tasks, injust bad reviews. The worse end is; disputes, not being fully paid, and legal action. A client should never have power over their service provider (or vice versa). Money is usually the weapon, but luckily almost all this avoidable through preventative communication. Contracts aren't about settling problems, they're about preventing problems. When deciding to adopt a contracts management tool, it shouldn't be invasive to how you currently work or require a learning curve. After all, you're trying to reduce friction and wasted time.
If you research the difference between service providers in survival mode, and those with a more frictionless existence with higher-paid & more agreeable clients, skills are not a prime factor. Many people are good at what they do. There are 2 big variables. Your professional network, and communication. We'll focus on communication here. Those with 'better' clients have learned to communicate the scope, boundaries, expectations, etc before they start any work. It acts as a filter so that the end result seems almost lucky to have realistic and agreeable clients. Then these good clients go on to give referrals, and so a positive cycle of reputation happens. The 'good' clients are also much more profitable as you don't waste endless hours and resources servicing them and chasing invoices.
Contracts360 FreshdeskNo features have been listed yet.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Icertis Contract Management Software - AI designed Contract Lifecycle Management (CLM) software for enterprise contract management solutions built with AI for automation, intelligence, & analytics. Demo Icertis ICM.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ContractExperience - CMx provides scalable contract management software solutions and contract lifecycle management streamlining efficiency and optimizing CLM process. Visit us for contract management free trial.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
KOHO Software - No more time-consuming and riskier cabinet for an organized contract repository. Do you know how contract repository works? Let's find out.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.