Software Alternatives & Reviews

Contentful VS Zendesk

Compare Contentful VS Zendesk and see what are their differences

Contentful logo Contentful

You don't need another CMS. You need a better way to manage content — unified, structured, and ready to deploy to any digital channel.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Contentful Landing page
    Landing page //
    2023-10-07
  • Zendesk Landing page
    Landing page //
    2022-03-08

Contentful videos

Bits & Bytes Ep. 1 - What is Contentful?

More videos:

  • Review - A Quick look at contentful | #CodingPhase
  • Review - Gatsby And Contentful - The Headless CMS Approach - Episode 1

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Contentful and Zendesk)
CMS
100 100%
0% 0
Customer Support
0 0%
100% 100
Blogging
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Contentful and Zendesk

Contentful Reviews

  1. Very generous free plan

    The free plan of Contentful is generous enough to allow us to run a successful technology blog without having to pay for any overheads to run it. We used them as an alternative to the previously used Ghost. We have experienced a lot of growth since this migration.

    🏁 Competitors: Ghost

21 Headless CMS Platforms That You Should Check Out
Contentful integrates with many tools and helps you create your content quickly. It is mostly used for e-commerce websites.
Source: popupsmart.com
Best Headless CMS in 2022
Contentful is an API-driven headless CMS that focuses on content and the backend. It is considered one of the best systems for small to medium enterprises. You can edit content anywhere by any smart device and integrate it with other services such as Dropbox.
Source: flatlogic.com
Best Headless CMS for 2020
Yes, hosted providers, such as Contentful would be easier to use but it literally comes with a price...
Source: dev.to
11 Headless CMS to Consider for Modern Application
It uses RESTful API development kits for all popular languages. Contentful is welcoming newcomers, so anyone can quickly create data entries.
Source: geekflare.com
34 Headless CMS That Should Be On Your Radar
Founded in 2013, Germany-based Contentful offers an API-driven headless CMS. Contentful’s RESTful API gives developers full programmatic control of content, digital assets, and translations. The platform also takes advantage of caching techniques as well as external CDN integrations to enable the delivery of API payloads in the sub-100ms range.
Source: www.cmswire.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Contentful might be a bit more popular than Zendesk. We know about 9 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Contentful mentions (9)

  • My blog post workflow
    Next, I’ll copy and paste the draft text to my CMS. I’ve been using Contentful since working there in 2021. I use Rich Text rather than Markdown for my posts and what’s great about this is that copying and pasting from Notion preserves hyperlinks and formatting. If I’m including anything else like code samples, images and other embedded media, I add those as separate linked entries manually whilst working through... - Source: dev.to / about 2 months ago
  • How to Style Markdown in Next.JS Using React-Markdown and SASS
    If you have a blog or website with articles or long text documents, markdown is your friend. It makes authoring documents so much easier and more intuitive than straight HTML. Markdown has a far smaller learning curve than HTML and can easily be taught to non-tech-savvy writers. Markdown editors are also built-in to headless CMSs like Contentful. - Source: dev.to / over 1 year ago
  • Looking to Create a Wordpress Style Website with Python / Flask
    It depends on the requirements, but this might actually call for a headless CMS like Forestry.io or Contentful coupled with a Static Site Generator like Hugo. The CMS will manage users/permissions/data hierarchy and provide a simple frontend for users to add content, lay out pages, etc. And then when they save a change, the SSG will re-run and render everything to static HTML/CSS/JS. Source: almost 2 years ago
  • How to Create a Blog Using Next.js and Contentful CMS
    Contentful is a headless content management system (CMS). Headless simply means there is no front-end to display the content to the consumer. It's basically a database, but much easier to setup and maintain than a traditional relational database. Contentful provides a very easy-to-use API for fetching and managing content. They also support GraphQL queries if you're into that. - Source: dev.to / almost 2 years ago
  • Test Post Dev To
    Contentful has become my favorite Headless CMS. I use it to generate static web pages, this blog, and storing other forms of data, such as user profiles. - Source: dev.to / almost 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Contentful and Zendesk, you can also consider the following products

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Strapi - Strapi is the most advanced Node.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Drupal - Drupal - the leading open-source CMS for ambitious digital experiences that reach your audience across multiple channels. Because we all have different needs, Drupal allows you to create a unique space in a world of cookie-cutter solutions.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!