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Computer Vision Annotation Tool (CVAT) VS Freshdesk

Compare Computer Vision Annotation Tool (CVAT) VS Freshdesk and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Computer Vision Annotation Tool (CVAT) logo Computer Vision Annotation Tool (CVAT)

Powerful and efficient Computer Vision Annotation Tool (CVAT) - opencv/cvat

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Computer Vision Annotation Tool (CVAT) Landing page
    Landing page //
    2023-08-26
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Computer Vision Annotation Tool (CVAT) features and specs

  • Open Source
    CVAT is open-source, meaning its source code is freely available for anyone to use, modify, and distribute. This encourages community contributions and transparency.
  • Rich Annotation Features
    CVAT provides a wide range of annotation tools for bounding boxes, polygons, polylines, points, and more, which are essential for creating detailed datasets.
  • User-Friendly Interface
    The tool has an intuitive and responsive web interface that simplifies the annotation process, making it easier for users of all experience levels.
  • Collaboration and Multi-User Support
    CVAT supports multiple users working collaboratively on the same project, which enhances productivity in team environments.
  • Integration Capabilities
    CVAT can be easily integrated with other tools and workflows via its REST API, making it adaptable to various project needs.
  • Customizability
    Users can customize the labeling interface and adapt the platform to fit specific task requirements, adding flexibility to its use.

Possible disadvantages of Computer Vision Annotation Tool (CVAT)

  • Installation Complexity
    Setting up CVAT can be complex, requiring knowledge of Docker and command-line operations, which may be challenging for non-technical users.
  • Resource Intensive
    CVAT can be demanding on system resources, particularly when handling large datasets, which may affect performance on less powerful machines.
  • Limited Offline Functionality
    As a largely web-based application, CVAT has limited offline capabilities, which can be a constraint in environments with unreliable internet access.
  • Learning Curve
    Despite its user-friendly interface, mastering all features of CVAT can take time, particularly for users who are new to annotation tools or advanced functionalities.
  • Scalability Challenges
    While CVAT supports multiple users, scaling it for very large teams or extremely large projects may require additional infrastructure and management.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Computer Vision Annotation Tool (CVAT) videos

+ Add

Computer Vision Annotation Tool (CVAT): annotation mode

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

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  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Computer Vision Annotation Tool (CVAT) and Freshdesk)

Computer Vision Annotation Tool (CVAT)

Freshdesk

Data Science And Machine Learning
100 100%
Data Science And Machine Learning
0% 0
Customer Support
0 0%
Customer Support
100% 100
AI
100 100%
AI
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Computer Vision Annotation Tool (CVAT) and Freshdesk

Computer Vision Annotation Tool (CVAT) Reviews

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Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Computer Vision Annotation Tool (CVAT) might be a bit more popular than Freshdesk. We know about 14 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Computer Vision Annotation Tool (CVAT) mentions (14)

  • Exploring Open-Source Alternatives to Landing AI for Robust MLOps
    Another powerful resource is CVAT, the Computer Vision Annotation Tool which supports both image and video annotations with advanced capabilities such as interpolation of shapes between frames, making it highly suitable for computer vision. - Source: dev.to / over 1 year ago
  • Need help identifying a good open source data annotation tool
    CVAT has an open source repo under MIT license: https://github.com/opencv/cvat I've not worked with it directly but it might be a good place to start. Source: over 1 year ago
  • Way to label yolov7 images fast
    An open source annotation tool that integrates object detectors is CVAT https://github.com/opencv/cvat however, using your own detector might require some coding. There is an integration for yolov5, but without modification it only loads the pretrained models. Source: about 2 years ago
  • Segment Anything Model is now available in the open-source CVAT
    This integration is currently available in the open-source version of Computer Vision Annotation Tool (http://github.com/opencv/cvat)! Please use it for your computer vision projects to segment images faster. - Source: Hacker News / about 2 years ago
  • How to build computer vision dataset labeling team in-house
    You can download the CVAT docker from a github (Link) and install it yourself, keeping all data local. And here are two options - locally on your personal computer (or company server) or in your own cloud (there are instructions on how to do this with AWS). - Source: dev.to / about 2 years ago
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Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Computer Vision Annotation Tool (CVAT) and Freshdesk, you can also consider the following products

Supervisely - Supervisely helps people with and without machine learning expertise to create state-of-the-art...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Universal Data Tool - Machine learning, data labeling tool, computer vision, annotate-images, classification, dataset

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Segments.ai - Multi-sensor labeling platform for robotics and autonomous driving

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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