Software Alternatives, Accelerators & Startups

CoinDCX VS LiveAgent

Compare CoinDCX VS LiveAgent and see what are their differences

CoinDCX logo CoinDCX

An exchange and global cryptocurrency aggregator

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • CoinDCX Landing page
    Landing page //
    2023-04-12
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

CoinDCX

Pricing URL
-
$ Details
-
Platforms
-
Release Date
2017 January
Startup details
Country
India
State
Maharashtra
City
Mumbai
Founder(s)
Neeraj Khandelwal
Employees
10 - 19

CoinDCX features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

CoinDCX videos

How to Invest in Cryptocurrency in India - bitcoin trading for beginners | CoinDCX Go app review

More videos:

  • Review - Best Cryptocurrency Exchange in India 2021 | Best Bitcoin App | Wazirx vs Coinswitch vs Coindcx
  • Review - Coindcx is cheating people | Coindcx fraud

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to CoinDCX and LiveAgent)
Crypto
100 100%
0% 0
Customer Support
0 0%
100% 100
Cryptocurrencies
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing CoinDCX and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using CoinDCX and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CoinDCX and LiveAgent

CoinDCX Reviews

We have no reviews of CoinDCX yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, CoinDCX seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CoinDCX mentions (11)

  • CoinDCX interview process: How we hire
    Now, here's the real scoop: At CoinDCX, we're on the lookout for frontend developers who are more than just coding machines. - Source: dev.to / 4 months ago
  • CFP: Listing DeFiChain (DFI) on CoinDCX
    CoinDCX is India’s largest exchange and wishes to use this CFP to list $DFI on our exchange. CoinDCX currently dominates about 45-50% of the total Indian (INR) crypto markets making it the dominant player in the Indian crypto ecosystem. We will list both INR and USDT pairs. Source: 7 months ago
  • Is the crypto market oversaturated with currencies?
    Oversaturation will continue to plague the market, at least for a while, until decentralized finance gains widespread adoption. It is up to the investors to perform DYOR or their due diligence before committing to a token. Source: over 1 year ago
  • Did you know
    The iconic Doge meme non-fungible token (NFT), which was sold for a massive $4 million back in June, made history by becoming the most expensive meme NFT ever sold. Source: over 1 year ago
  • Indian Crypto Excange CoinDCX Extends Withdrawal Restrictions to Meet Compliance Requirements
    CoinDCX raised $135 million in funding in April at a valuation of $2.15 billion led by Steadview and Pantera. Source: almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing CoinDCX and LiveAgent, you can also consider the following products

Mudrex - Bringing Automated Crypto Investment Solutions To Everyone

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nash - The easiest way for any business to offer same-day delivery

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PowerTrade - Trade BTC & other crypto options on the go, now on iOS

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.